Order Management and Billing Specialist

This individual will be responsible for handling the complete order-to-cash cycle, including receiving and processing customer orders, ensuring billing accuracy, and collections. Proactively collaborate with sales and finance teams and maintain accurate records in NetSuite system.  Job Responsibilities

Manage order-to-cash cycle, including collections.

Receive and process order entry into NetSuite.

Generate and send accurate invoices, handle credit memos.

Work closely with customers to retrieve purchase orders for timely billing

Serve as a primary point of contact for customer inquiries, resolve billing issues.  

Work closely with sales and finance to ensure smooth and accurate order processing. 

Support quarterly and annual audits. 

Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth. 

Support accounting IT projects for system automation, enhancements, implementation, and maintenance. 

Perform other tasks as required. 

Job Qualification

Bachelor’s degree in accounting, finance, or related field preferred

5+ years of order management experience

Previous experience in order processing, billing, or a related role is required.

Meticulous accuracy is crucial for handling financial data and order details.

Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.

Strong written and verbal communication skills are needed for interacting with customers and internal teams.

Excellent organizational and time management skills

Must be initiative-taking and able to perform a variety of tasks simultaneously.

Ability to troubleshoot and resolve issues related to orders and billing.

A service-oriented mindset is essential for maintaining customer satisfaction. 

Office-based or hybrid work options available.

Flexible office hours and need to work 2-3 hours late evening