Order Fulfilment Coordinator

As Order Fulfilment Coordinator you’ll be part of a global team and will be based out of our Austin office 5 days a week. This is our second biggest global office with the head office in Dundee, Scotland.

This role holds a real level of responsibility and plays a key part in the chain to make sure that each client event/workshop runs successfully. You’ll engage with colleagues across the business worldwide to understand what is needed for each event/workshop which will vary every time, making sure they have everything they need to run their events successfully.  

You’ll be working as part of a small team in Austin who all work really closely together to strict daily deadlines making sure orders are accurate and ready to be couriered to their destination on time.

Day to day you’ll:

• Process orders from the Customer Experience Team who are dealing directly with the clients to organise their events and workshops– each order will vary in complexity and is tailored to the client’s specific requirements, so you need to work through each order with care paying close attention to all the details, as getting the order 100% correct is crucial to the success of each event.
• Prepare each order by checking stock, printing profiles & literature and any other necessary materials to then box it all up and use the online portal to arrange a courier to ship them.
• Carry out quality checks on all orders before they are shipped.
• Ensure we have commercial invoices for all orders and add all the details on Excel to track them.
• Act as the go-to person for order management queries, liaising across departments.
• Monitor and report on KPIs to keep operations running smoothly.
• Dispatch orders on time using the most cost-effective methods.
• Arrange pick-ups and returns for venues, clients, and staff.
• Take ownership of print production tasks, including complex printing, binding, and laminating.

What We’re Looking For

• Reliable, responsible, and customer-focused.
• Positive, proactive, and calm under pressure.
• Organised with strong attention to detail.
• A true team player who takes ownership and accountability.
• Flexible and adaptable to changing priorities.

Your Skills and Experience

• Proven ability to meet deadlines in a fast-paced environment.
• Experience working in a team and customer-centric setting.
• Knowledge of print room machinery and processes is beneficial.
• Strong communication skills – written and verbal.
• Proficient in MS Word, Excel, Outlook, Teams, and D365.
• Quick to learn new systems and processes.

You'll be rewarded with a basic annual salary of $50k along with the Insights company benefits. 

• 22 days holidays/PTO (+10 public holidays)
• 2 days Gift of time/Volunteering
• Private Medical Insurance
• Dental Insurance
• 401k Retirement Plan
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Health Savings Account
• Vision Plan
• Accident Insurance
• Hospital Plan
• Critical Illness cover
• Employee Assistance Program
• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/