Order Fulfillment Technician

Why We Exist: 

At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

What We Actually Do:

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. 

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. 

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better 
• Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at
https://www.er2.com/careers which explains our full hiring process so that you know what to expect! (Spoiler Alert: The next step is a one-way video interview!)

AFTER YOU APPLY:

Please be sure to add [email protected] to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS:

• Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident, critical illness, and hospital indemnity insurance, employee assistance program, and BenefitHub discount program
• 401(k) with company match (after just 90 days of employment!)
• Competitive wages
• Welcoming, caring, and dedicated team members 
• Fun culture with family-like vibes 
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 
• All ideas are welcome, everyone has a voice here - unused employee genius is a big waste! 

THE OPPORTUNITY:

We are looking for someone who loves computers and electronics, and who wants to be a part of a fun, hard working team! Our Order Fulfillment Technician team members are responsible for identifying, evaluating, troubleshooting, testing, and repairing desktops & laptops while completing incoming orders.

Schedule: This is a full-time position Monday - Friday, 8 am - 5 pm with a 1-hour lunch break

Reports to: This position reports to the Operations Team Lead

Compensation: $18.00/Hourly

THE PERFECT FIT:

• Strong attention to detail and quality control skills
• Ability to work efficiently in a fast-paced environment
• Excellent problem-solving and troubleshooting abilities
• Strong teamwork and communication skills
• Flexibility to adapt to changing priorities
• Commitment to continuous improvement and excellence

We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute for the long haul.

THE DAY TO DAY:

• Process orders promptly while maintaining high-quality standards
• Collaborate with production teams to complete equipment testing and support timely order delivery
• Conduct standardized testing on unprocessed equipment
• Repair or replace defective parts and retest devices
• Prioritize direct shipping orders, including cleaning and vinyl application
• Utilize packaging equipment to create boxes and palletize products
• Fulfill customer-specific orders while minimizing defects
• Maintain focus on exceeding customer expectations and work quality
• Perform quality checks throughout the fulfillment process
• Support and train team members as needed
• Adapt to changing priorities and communicate with Team Leaders
• Identify and address issues or obstacles faced by the team
• Maintain professional communication across various platforms
• Perform daily 3S (sort, sweep, standardize) tasks to keep the department clean

THE VITALS:

• 1-2 yrs computer repair experience preferred
• Have the ability to problem solve
• Be able to work with little to no supervision
• Be dependable
• Have great attention to detail
• Have a desire to work in an ever-changing environment
• Willingness and capability to flex and work in other departments when needed

PHYSICAL REQUIREMENTS:

• The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs
• Ability to work and look at a computer screen for extended hours per day
• The ability to stand in one place for extended periods of time without fatiguing
• Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

• The ability to speak/read English fluently
• Legally authorized to work in the United States
• The ability to pass a drug test
• The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity
• The ability to perform all work related duties free from any type of impairment
  

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.