Ophthalmic/Optometric Technician Supervisor
Riverside Eye Center
Lewiston, Maine
Riverside Eye Surgery Center is seeking an Ophthalmic/Optometric Technician Supervisor to oversee the daily operations of the clinical technician team to ensure efficient, high-quality patient care. This role involves supervising and training staff, ensuring adherence to clinical protocols, supporting providers, and maintaining smooth workflow throughout the clinic.
Requirements of the Position:
High school diploma or equivalent required; additional certification in ophthalmic/optometric assisting strongly preferred
Prior experience as an ophthalmic or optometric technician required
Supervisory or leadership experience in a clinical environment preferred
Strong understanding of ophthalmic/optometric procedures, diagnostic testing, and equipment
Excellent interpersonal, communication, and conflict-resolution skills
Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
Proficiency with Electronic Health Record (EHR) systems preferred; strong Windows computer skills required
Benefits of the Job:
Pay up to $30 per hour, based on experience
Medical and dental options, no cost eye care
PTO, 9 paid holidays, 1 paid volunteer day
Paid Parking
Ongoing opportunities for professional growth and education, with access to resources that encourage learning and skill development
Day shift/ no weekends
A supportive, team-oriented workplace that values your contributions
Responsibilities of the Position:
Supervise ophthalmic/optometric technicians and support staff in daily clinical operations, assigning tasks, monitor workflow, and ensure staff coverage throughout the clinic
Provide ongoing coaching, support, and performance feedback to staff
Participate in hiring, onboarding, and disciplinary processes as needed
Train staff on clinical procedures, equipment use, safety protocols, and patient interaction standards
Ensure staff maintain required competencies and certifications
Oversee pre-testing procedures, diagnostic testing, and clinical support activities to ensure accuracy and consistency
Ensure all clinical protocols are followed and updated as needed
Monitor and support workflow efficiency to reduce patient wait times and provider downtime
Maintain compliance with regulatory guidelines, infection control standards, and clinic policies
Conduct periodic audits of technician performance, documentation accuracy, and equipment maintenance
Ensure all ophthalmic equipment is properly cleaned, calibrated, and maintained
Monitor inventory of supplies and medications, ensuring appropriate stock levels
Assist with patient questions, concerns, or escalations in a professional and supportive manner and promote a positive patient experience
Communicate clearly with providers regarding patient flow, staffing needs, and operational updates
Riverside Eye Center is a dedicated medical practice committed to providing exceptional eye care services to our patients. Our team is close-knit, professional, and supportive, fostering a positive work environment.
KMA Human Resources Consulting has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.
