Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily
monitoring operations of the Agency’s IT systems.
Key Responsibilities
• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities
to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual
intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and
chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.
What we are looking for
• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and
optimisation.
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance
operation efficiency.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to
enhance operational efficiency.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and
fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Able to work shift duties. o The shift hours are as follow:
▪ 1st shift - 7:00 am to 3:00 pm
▪ 2nd shift - 2:45 pm to 10:30 pm
▪ 3rd shift - 10:15 pm to 07:15 am
o The 8-day rotational shift pattern is as below:
▪ Two days 1st shift, followed by
▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed
by ▪ Two off days.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
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