Operations Trainer

Let’s start with the role

The Operations Trainer will develop, coordinate, and deliver effective training programs for our operations team. This includes onboarding new hires, conducting skills development sessions, and ensuring team members are up-to-date with company policies, operational processes, and best practices. The ideal candidate will have a strong background in operations, excellent communication skills, and a passion for coaching and development. 

As an Operations Trainer you will:

• Prepare, plan, and deliver training sessions including induction training, developmental training, and awareness programs.
• Train newly hired staff across various Operations Departments.
• Conduct both classroom and on-the-job training, either remotely or on-site locations.
• Provide training on new features, new processes, and product-related awareness.
• Collaborate with the Quality Control team to incorporate feedback into training techniques.
• Act as an ambassador for new processes and functions, supporting agents through changes and facilitating related transitions.
• Manage specific project tasks as assigned.
• Coordinate with departmental managers to ensure agents have the necessary knowledge and skills.

What you’ll bring: 

• Bachelor’s degree in Business, Education, or a related field (preferred but not required).
• Minimum of 3 years of experience in operations or training, preferably within the company and with an exceptional performance.
• Strong presentation and facilitation skills, with the ability to engage and motivate trainees.
• Excellent written and verbal communication skills.
• Proficiency in using training software and tools, and familiarity with Learning Management Systems (LMS) is a plus.
• Ability to manage multiple projects, prioritize, and meet deadlines.
• Analytical skills for evaluating training effectiveness and making adjustments as needed.
• A passion for learning and development, with an approachable and patient demeanor.
• PC literacy (G-suite, Jira, Zendesk).
• Strong alignment with our company values and culture.
• Fluency in English