Operations & Technical Manager

ABOUT THE ROLE

As the Operations & Technical Manager at MDS, you will sit at the intersection of operations, systems, and execution. Your role is to ensure the entire organization runs smoothly by leading our internal tech team, maintaining and improving the systems that power MDS, and supporting every department with operational clarity, KPIs, hiring support, and process structure.

You’ll oversee automation workflows, system integrations, AI-driven tooling, project execution, and technical troubleshooting across platforms like Go High Level, Airtable, Zapier/Make, Softr, ClickUp, and more. At the same time, you’ll play a pivotal operational role—helping teams define and track KPIs, maintain SOPs, streamline communication, and execute cross-departmental projects with consistency and discipline.

This is a hands-on, hybrid technical–operations leadership role for someone who thrives in problem solving, systems thinking, and helping teams operate at their highest potential.

ABOUT YOU

You are both technically capable and operationally strong. You understand how systems, workflows, data, and teams fit together—and you naturally step into the space where structure, clarity, and execution are needed.

You’re comfortable leading a small technical team, prioritizing projects, guiding builds, and ensuring that automations, integrations, and dashboards run correctly. You can troubleshoot issues in tools like Make, Airtable, ClickUp, and GHL; read or write lightweight scripts; and understand APIs, webhooks, and AI agents well enough to guide others and keep builds on track.

At the same time, you excel in the operational domain—helping departments define clear KPIs, maintaining reporting structures, supporting hiring processes, creating and updating SOPs, and ensuring consistent execution across the company.

You communicate clearly with both technical and non-technical teammates, stay organized, and take ownership without waiting for direction. You bring reliability, accountability, and calm problem solving to a fast-paced environment—and you elevate the performance of the teams around you.

ABOUT US // THE MDS EXPERIENCE

Our Evolution: A Leap from Humble Beginnings to E-commerce Excellence

Once a small circle of aspiring Amazon sellers, we've soared to new heights as Million Dollar Sellers (MDS). Today, MDS is more than a community; it symbolizes success and humbleness, where only the best  7-figure ecom and Amazon entrepreneurs gather.

Our Ethos: Where Giving Leads to Thriving

Rooted in the mantra "Give More, Get More," our ethos is the heartbeat of MDS. It's a world where active participation and mutual growth are not just encouraged, they're expected. Our community thrives on high engagement, shared wisdom, and authentic experiences. We pride ourselves on being a no-go zone for info-marketers and self-proclaimed gurus, keeping our space pure, practical, and power-packed with real-world knowledge.

Our Mission: Uniting the Brightest in E-commerce

Our mission is bold yet crystal clear - to bring together and facilitate information exchange and relationship building between the brightest minds in e-commerce who share our core values. With our members representing over 8 billion in sales in 2023, MDS stands tall as the premier league of e-commerce entrepreneurship. Our commitment is unwavering: to keep MDS at the forefront of thought leadership and trailblazing innovation in the industry while helping support our members success in their respective businesses

Who We Are: 

MDS stands as a beacon for over 650 e-commerce entrepreneurs, generating a staggering 8 billion dollars on Amazon. It's a melting pot where innovation, networking, and collaboration are not just buzzwords, but a way of life. Our members, ranging from successful CEOs to visionary leaders, thrive in an ecosystem rich in knowledge, insights, and strategic partnerships.

Our Core Values: The MDS Creed

• Give More, Get More: We believe in abundance, where collective growth and success are not just dreams but realities.
• The Group Comes First: Our strength lies in unity, celebrating our achievements as a collective triumph.
• What Would Mom Say: We operate with ethics, respect, and kindness, non-negotiable values.
• Like-minded & Driven: Ambition, resilience, and the pursuit of excellence mark our shared journey.
• Show Up: Every interaction is a chance to inspire, learn, and make a difference.
• Proven: Our community is an exclusive arena for the proven, where merit and credibility are king.

Requirements

KEY RESPONSIBILITIES

• Technical Leadership & Team Management - Lead the internal technical team—including the product manager and technical specialists—by prioritizing projects, running sprint planning, assigning tasks, and ensuring timely delivery of automations, integrations, and technical builds across the organization. Provide strategic and hands-on support to unblock challenges and maintain high execution quality.
• Technical Support & Issue Resolution - Serve as the primary point of contact for internal technical issues. Maintain a structured and organized ticketing system, ensure timely troubleshooting, and follow up with relevant team members. Uphold service-level expectations and communication standards across departments.
• System Automation & Maintenance - Build, optimize, and maintain automations using platforms like Make, Zapier, Go High Level, and AI agents. Monitor system alerts, proactively resolve errors, and ensure all internal workflows operate reliably and at scale.
• Lightweight Coding, Scripting & Integration Work - Develop custom scripts and lightweight prototypes to support edge cases, internal tooling, API-based integrations, and MVP workflows within the MDS tech stack.
• Tool & Platform Superuser Responsibilities - Act as the organization’s superuser across ClickUp, Airtable, Softr, G-Suite, Slack, and related platforms. Support configuration, maintenance, optimization, and training for internal teams to ensure company-wide adoption and operational consistency.
• KPI Tracking & Operational Accountability - Work cross-functionally to help departments define, track, and report their KPIs. Build and maintain dashboards, reporting structures, and analytics systems to ensure consistent visibility into performance. Conduct regular KPI reviews and support teams in meeting targets.
• SOP Governance & Process Documentation - Ensure every department maintains accurate SOPs and internal documentation. Create, update, and optimize process maps using tools like Lucidchart and Figma. Maintain a centralized, organized operational knowledge base.
• AI Tooling & Innovation - Leverage AI platforms such as ChatGPT, Claude, and AI workflows to reduce manual workload, streamline processes, and identify new opportunities to improve team productivity. Lead experiments on new AI-driven capabilities.
• Data Hygiene, Reporting & Dashboard Maintenance - Ensure structured, accurate, high-quality data across Airtable, Google Sheets, GHL, and other internal systems. Build dashboards that support leadership, revenue, community, and events teams with actionable insights.
• Quality Assurance for Internal Systems - Act as the QA checkpoint for all internal launches, systems updates, automations, and workflows. Test, validate, and confirm reliability before rollout to the wider team.
• Access Control, Security & Asset Management - Manage user access, permissions, and account provisioning across platforms. Maintain clean, secure, and organized digital infrastructure, ensuring best practices in account hygiene.
• Special Systems Oversight (e.g., Facebook Scraper) - Oversee the performance, uptime, and reliability of special tools—such as the AI-powered Facebook Scraper—and coordinate updates, improvements, and fixes as needed.
• Hiring & HR Support Across Departments - Assist with hiring pipelines, including candidate screening, coordination, job scorecard alignment, and onboarding/offboarding processes. Work closely with leadership to ensure teams are staffed appropriately and onboarding systems are consistent.
• Cross-Team Collaboration & Operational Alignment - Participate in Revenue, Community, Events, and Operations meetings to ensure that tech and ops initiatives support the needs and timelines of each team. Serve as a strategic partner in planning, execution, and cross-functional communication.

QUALIFICATIONS:

5+ Years in Technical Operations or Operations Management

Demonstrated experience supporting internal systems, workflows, and cross-department operations in a fast-paced, remote environment. Prior roles blending operations, technical support, automations, or systems management are strongly preferred.

Technical Leadership & Team Management Experience

Experience leading or coordinating a technical or cross-functional team (developers, automation specialists, product managers, or similar). Comfortable prioritizing work, managing sprints, and ensuring timely delivery.

Hands-On Technical Skills

Proficiency with automation platforms (Make, Zapier), internal tooling (ClickUp, Airtable, Softr, Go High Level, G-Suite), and lightweight coding/scripting (JavaScript, Python, or similar). Comfortable working with APIs, webhooks, scrapers, and low-code/no-code environments.

AI Fluency & Workflow Integration

Familiarity with AI platforms such as ChatGPT, Claude, and Perplexity, with the ability to incorporate AI into automation, troubleshooting, documentation, and workflow optimization.

Operations, KPIs & Reporting Experience

Experience helping teams define KPIs, build dashboards, maintain data integrity, and create reporting systems. Ability to translate data into insights and operational recommendations.

Process, SOPs & Documentation Excellence

Strong background documenting SOPs, building process maps (Lucidchart, Figma), and creating operational clarity across systems and departments. Naturally structured and organized.

Hiring & People Operations Support

Experience assisting with hiring, screening, onboarding, or managing cross-departmental internal processes is a strong plus.

Clear, Calm & Reliable Communicator

Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, friendly guidance for non-technical teammates. Able to facilitate cross-department collaboration.

Proactive, Ownership-Focused Mindset

Self-starter who thrives in autonomous environments. Comfortable identifying problems, proposing solutions, and taking ownership without waiting for direction.

Educational Background

Bachelor’s degree in Information Systems, Computer Science, Business Operations, or a related field preferred. Equivalent experience, certifications, or demonstrable skill sets are also welcome.

Benefits

Bonus Opportunities:

• Annual Bonus Pool Participation: Participate in an annual bonus pool, contingent upon the year-over-year growth rate in Membership Income (MI) and maintaining a 75% average in the defined KPIs. Bonus is accrued yearly; 50% is paid at year-end, and the remaining in the following mid-year.
• Team Member Referral Bonus: Earn between $750 - $2,500 for successful hires referred, depending on the role level. The bonus is contingent upon both parties’ continued employment for a minimum of six months.
• Spot and Additional Bonuses: Awarded at the executive team's discretion for exceptional performance and contributions.

Benefits

• Global Work Flexibility: Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our 'office' is wherever you are, offering unparalleled flexibility to work from home, a café, or while globe-trotting, as long as you're in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly.
• Outcome-Driven Work Culture: At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality.
• Autonomous Time Management: Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration.
• Elite Networking Opportunities: Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections.
• Exclusive Event Access: Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network.
• Dynamic Community of Innovators: Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit.
• Continuous Professional Development: Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing.
• Impactful Work: Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics.
• Work-Life Synergy: We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle.
• Apps and Tech: You love working with tools to support your abilities and aren’t afraid of digging into spreadsheets or learning a new software from chatGPT to project management, you harness and grow with them.