Operations Team Lead

🎩 Your Role: You've spent time in fine art logistics — you know what it takes to move art works internationally. You want to stay hands-on while growing a team. As Operations Team Lead, you'll manage a team of operations associates, each owning a portfolio of art world clients and their full shipping cycle: sales, exhibition, showroom installation, etc. You're the person who keeps complex, high-value shipments on track and empowers your team to handle complex requests and deliver value to our clients. ✏What you'll do Manage a team of 4-6 operations associates handling end-to-end fine art shipments: client intake, collections and road transport, air freight coordination, export documentation, crating oversight, and last-mile delivery. Own your team's performance across key metrics: transit lead times, client satisfaction, incident rate, margin, and revenue contribution. Be the escalation point for complex operational situations: damaged works, customs holds, last-minute art logistics, time-critical collector shipments. Monitor active shipments across your team's portfolio, identify bottlenecks early, and build routines that keep nothing falling through the cracks. Coach your team on client communication standards, partner negotiation, and operational best practices specific to fine art and high-value cargo. Manage carrier and partner performance (fine art trucking companies, crating studios, handling agents, customs brokers), holding them to SLAs. Drive continuous improvement: surface recurring issues, design new processes, and roll them out across the team and partner network. Recruit, onboard, and develop talent: building a team that combines logistics rigour with the sensitivity that fine art clients demand. 🧑‍🎨 Your profile: 5+ years in fine art logistics, Fine Art freight forwarding, or other high-value products — you understand the specific needs of demanding clients. Fluent English and French required; Proven team leadership or ability to ramp up on management skills: you've managed a team of logistics or operations coordinators and know how to develop people, or, even without direct management, you have been a senior team member who’s trained or supported juniors. Solid grounding in complex transport operations. Nice to have: air freight (including shipping dangerous goods, ATA carnets, CITES, Export Licences), road transport, and export documentation. Client-facing instincts: you speak the language of art world clients and are able to gain their confidence while managing complex operational realities behind the scenes. Fluent in the end-to-end shipment lifecycle: client briefing, partner coordination, crating & condition reporting standards, customs clearance, delivery and incident handling. Comfortable with KPI-driven management — you track what matters, spot trends, and act on them. 🌍 What we offer: Flexibility on remote work:, 3 days/week of remote + up to 6 weeks/year of remote work. A great onboarding program to make sure you have everything you need to grow in your role. A very dynamic and kind team spirit, where informal communication and trust-based relationships are key. Meal vouchers. Health insurance with SideCare. Internal virtual and physical events & initiatives: afterwork drinks, team buildings, ... ⚙️ The hiring process: First phone call and interview with our Talent Acquisition team Video interview with Manon, Head of Ops Case interview with Marianne, General Manager EU On Site Culture Fit interview with Clément, cofounder an Sebastién, Head of People.