Operations Support Specialist

Who We Are

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities.  Launched in 2011, Recollective is recognized in the top 20 in the 2025 GRIT50 ranking of the world’s most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.

As a fast-growing tech company headquartered in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

The Role & Who You Are

This is a Sydney-based, fully remote position joining a small local team. You will play a key role in our growing Asia-Pacific (APAC) presence while collaborating with our global teams from your home office.

We are seeking a proactive and detail-oriented Operations Support Specialist to serve as the operational backbone of our APAC team. In this role, you will seamlessly balance administrative workflows, sales support, and customer engagement. While you don’t need to be an expert in everything on day one, you are naturally tech-savvy and thrive in a fast-paced, multi-faceted environment where no two days are the same.

Role Responsibilities

Core Administrative Operations

• Provide high-level administrative assistance across departments, ensuring daily tasks and general data management duties are completed accurately.
• Develop and maintain clear documentation for company processes, proactively identifying and driving workflow improvements.
• Support the Services team with administrative tasks by scheduling new projects and maintaining meticulous records to ensure seamless service delivery.
• Periodically report on administrative tasks and metrics to senior team members.
• Plan and execute team and client offsites including: managing vendor relationships, travel arrangements and scheduling.

Sales Operations & Client Support

• Serve as the first point of contact for low-volume customer sales inquiries, and building upgrades or renewals as directed by Account Managers for established customers.
• Act as the first line of support for existing customers, translating basic technical questions into actionable solutions or routing complex issues to specialized teams.
• Support the back-end sales lifecycle by approving quotes, creating sales orders and setting up customer demo sites.

Growth Support

• Provide administrative, regional support to the global SDR team.
• Support lead allocation, rules-based lead qualification and basic reporting to the Marketing team.
• Manage the day-to-day execution of automated prospecting email campaigns within the region (no cold calling required).

Required Skills and Experience

• Previous experience in a similar role, ideally within an administrative environment.
• Excellent written and oral communication skills, with a knack for translating complex requests into clear, professional responses.
• Superb attention to detail and organizational skills.
• A self-starter who thrives in a remote environment, with the confidence to manage your own time while staying tightly synced with a global team.
• Superior time management skills with a demonstrated ability to multitask and prioritize competing demands.
• A sense of urgency and commitment to completing tasks, with a focus on delivering results. 
• Highly proficient at using Microsoft Excel.
• The ability to confidently and effectively work with Directors and the Executive team.
• Advanced computer literacy and experience with cloud-based office software such as Google Office Suite and a "tech-curious" mindset. 
• Experience using AI tools (e.g., ChatGPT, Gemini or other AI features) to enhance productivity, draft communications or solve problems is a strong asset.
• Experience with CRM software (e.g., Salesforce, etc.) and/or email and customer marketing software (such as Apollo, Hubspot or Outreach) is a significant plus.

Location

This is a remote-working position, open to any applicant based and legally eligible to work in Sydney, Australia. 

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trail…you will love it here.

Our Core Values

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions. 

Read more about each of our core values below:

• Transparency
• Drive
• Excellence
• Humanity
• Team

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.