Operations Support

Zagreb , Croatia
Hybrid

AI overview

Support the business by coordinating daily administrative tasks, ensuring smooth collaboration with internal departments and external suppliers in a dynamic and multicultural environment.

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.

As an Operations support you will support the business by coordinating daily administrative tasks and ensuring smooth collaboration with internal departments and external suppliers. Your role will focus on maintaining accurate documentation, assisting with procurement processes, booking processes, business support during operational stage, support with marketing tasks, various data collection and assistance to business as whole.  

Responsibilities:

  • Execute daily priorities as directed by the supervisor or manager.

  • Enter and update prices, terms, and related data in contract templates and standardized documents.

  • Manage and organize supplier documentation (e.g., health & safety, certificates, supplier profiles).

  • Record, archive, and maintain procurement documentation in compliance with internal procedures.

  • Maintain and update supplier price lists, ensuring accurate tracking of changes over time.

  • Coordinate the contract signing process with suppliers.

  • Updating procurement databases and supplier lists

  • Update procurement databases and supplier lists.

  • Keep close contact with key suppliers in cooperation with procurement managers.

  • Other administrative tasks in entire office

  • Create and support creating presentations and other marketing materials/content

What We Offer:

  • Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

  • Stability: 100 Years at the top of our field and still pushing into new territory.

  • Progression: We reward high performers and look to promote key talent internally.

  • Learning and Development opportunities for growth and Upskilling.

  • A Supportive Management Culture and autonomous working environment.

  • Company Wide Bonus Scheme.

  • Dedicated Employee Engagement Activities.

  • Annual Awards and Recognition for high Performers.

  • Friendly and Collaborative work environment

Requirements

  • Professional qualification in hotel or tourism, or a minimum of 1 year of experience in the travel or hotel industry.

  • Strong written and spoken communication skills in English and the local language.

  • Ability to communicate effectively at all organizational levels in a multicultural environment.

  • Proven ability to work efficiently in a fast-paced, dynamic organization.

  • Strong problem-solving skills, both proactive and reactive.

  • Excellent attention to detail and accuracy.

  • Ability to prioritize and manage workload effectively.

  • Good working knowledge of Microsoft Office programs.

  • Team player with a solution‑oriented mindset.

  • Strong interpersonal skills and a collaborative approach.

  • Good knowledge of excel, ppt, canvas, social media or other marketing tools

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