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Unison Consulting Pte Ltd

Operations Support Engineer

contractor

AI overview

Collaborate with internal teams and vendors to manage incidents and automate workflows, while ensuring compliance and 24/7 support for application and security operations.
  • Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
  • Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
  • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
  • Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.
  • Proven experience as an Operations Engineer or similar role in an IT setting.
  • Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous
  • Implement security and access control measures to control privileged access to test and production environment.
  • Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
  • Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
  • Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
  • Able to work collaboratively with a high performance team and influence with positive energy.
  • Resourceful and able to work out solutions with innovative thinking and new tech.
  • Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
  • Excellent problem-solving skills.
  • Strong communication skills, with the ability to communicate complex technical issues to non-technical teams
Unison Consulting Pte Ltd

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

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