Royal Ambulance is hiring an Operations Supervisor for our Field Operations team in Santa Clara County! Reporting to the County Manager, this is a great opportunity to further your leadership skills and professional development. We are seeking an experienced EMT who embodies the Royal Values - Engaging, Driven, Adaptable, and Empathetic. Apply today!
Objective: To empower others to solve problems and create great experiences. Provide support to your team and our people, help optimize and manage daily operations, and serve as a role model of Royal’s values. Additionally, learn and grow along the way, both professionally and personally, while helping others do the same.
Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.
We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
What You'll be Doing:
Logistics and Deployment: Manage and coordinate immediate scheduling needs and last minute sick calls if Scheduler is not available. Communicate and articulate logistical needs in a professional manner through the appropriate channels. Provide field support on an as needed basis
Communication: Communicate and coordinate with VSTs in regards to ambulances, medical equipment and supplies; Delegate accordingly to ensure that everything is clean, in proper working order, and appropriately stocked with the objective of positively impacting both the Patient and EMT Experience.
Set and Hold Standards: Reviewing feedback from field team members regarding challenges that arise with current processes, and actively working to identify root causes to improve upon our processes
Engagement and Rounding: Support and encourage the professional development of our field team members and provide active guidance to help them achieve their goals
Team Member Performance: Encourage behavior that is consistent with our values. Provide coaching as needed to achieve the desired results, discipline when necessary, praise positive behavior in public to exemplify what success looks like. Review, address and conduct investigations of unusual occurrences; Follow up and communicate with appropriate departments.
Leadership: Identify top performers and encouraging them to progress professionally by developing a progression plan for growth within the company and providing them with the resources and training needed to achieve these goals.
Qualifications & Requirements:
Active EMT License
Active Santa Clara EMS certifications
Solid understanding of County Protocols & Company Policies
Ability to Handle Confidential Information in a Professional Manner
Positive Attitude and Growth Mindset
Dependable and Trustworthy
Able to confront conflict effectively
Thrives on Influencing, Inspiring and Supporting Others
Great Communicator & Great Listener
Strong working knowledge of Basic Computer Skills (Word, Excel, Outlook) – What you don’t know we will teach you!
About Royal Ambulance
Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values:
Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
