Operations & Strategy Manager

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for an Operations & Strategy Manager who's a practical problem-solver. The ideal candidate has strong problem solving and analytical skills, and is able to work with others to turn ideas into action. They don't stop at finding a neat solution to a problem - they want to implement change and see the results of their work. They’re comfortable with data, ready to tackle tricky problems in ambiguous situations, and able to partner with stakeholders, including senior leaders.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Responsibilities

• The role will report directly to Senior Leadership (ex-Uber, ex-BCG) and offer high exposure to the executive leadership team, working on strategic priorities.
• There will be limited repetitive or process-based work. The majority of the focus will be on projects that deliver real business impact.
• Projects will vary in nature, scope, and duration, making this role ideal for candidates who enjoy variety and tackling new challenges.
• Example projects could include:
• Diagnosing issues with the sales funnel and working with the sales team to improve processes, including AI-driven automation where possible.
• Conducting a market analysis to assess the feasibility of developing a new distribution channel via 3rd-party partners.
• Redesigning the payments operations process from the ground up, identifying opportunities for automation and collaborating with the tech team to deploy AI solutions.
• Conducting weekly business reviews to help the organization spot problems early and act quickly.

Requirements

• Bachelor's degree in Business, Economics, Management, STEM or similar field.
• At least 3-5 years of work experience, ideally including Consulting or Finance, and hands-on experience working inside a business (preferably a tech company in a fast-paced environment).
• Strong problem-solving and analytical skills, with experience using data and analytics tools (e.g. SQL, Python) preferred.
• Highly practical - able to take a problem, find a solution, and then drive it to execution.
• Able to manage multiple projects and stakeholders in a fast-paced, dynamic environment.

Benefits

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers
• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.