Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
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Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
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Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
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In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What you will do:

Responsible for the platform stability. Cooperate with infra and tech team for risk mitigation to avoid the occurrence of online account/payment issues. Make contingency protocols and lead the recovery actions to minimize the impact of online incidents if any.
Organize the scheduled or adhoc platform release. Collect, plan and track the release actions to ensure all platform releases are stable and efficient.
In charge of optimizing cross-team work processes, increasing SDK team efficiency and ensuring service stability via designing cooperation mechanism or adapting tools.
Manage business requirements from games related to SDK, payment and account. Responsible end to end for requirement gathering, solutioning, prioritization till launching. Make good ROI decision while manage stakeholders' expectation reasonably.
Identify user pain points and improvement opportunities based on data analysis, business requirements and customer feedbacks. Liaise with product and tech team to continuously improve user payment and account experience via improving platform service and product capability.

What you will need:

Bachelor's degree or above, 2 years working experience in platform operation.
Good exposure in requirement management or online stability management related to payment or account.
Sensitive to data and have strong logic.
Strong owner sense and able to identify and solve problems independently.
Good team player and strong communication skills.
Fluency in both English and Mandarin (written and spoken) is highly preferred to effectively collaborate with external partners and regional stakeholders.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

Operations Specialist (Platform)

AI overview