Operations Specialist

Company Overview:
Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

Position Overview:
The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.

Schedule: Monday through Friday from 9:00 AM EST to 5:30 PM EST

Hybrid: 2 days on-site (Tuesday & Wednesday)

Hourly Rate: $22/hour

Key Responsibilities:

• Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
• Troubleshoot and resolve device activation and order shipment issues.
• Respond to partner support requests in a timely and professional manner.
• Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
• Provide training to operational staff on new systems and procedures.
• Assist with process documentation to ensure clarity and consistency.
• Perform additional operational support tasks as needed.

Requirements

• Associate's Degree or equivalent work experience.
• Strong technical background with problem-solving skills to diagnose and resolve issues efficiently.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks with a sense of urgency and adaptability.
• Strong communication skills, with the ability to convey insights to various stakeholders effectively.
• Comfortable working in a fast-paced environment and consistently meeting performance goals.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)