Operations specialist, LATAM, Remote

Highlights

• Base Salary: $18,000 - $24,000
• Location: remote in LatAm
• Stock options

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About The Role

As an IT support specialist you will provide technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role often involves helping employees with technical challenges through help desk systems or in-person interactions. 

Key Responsibilities

• Employee support (L1): Resolve day-to-day requests (app issues, macOS basics).
• Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams; escalate non-L1 issues with clear context.
• Documentation: Maintain concise runbooks and FAQs in Notion; turn solved tickets into articles.
• Asset inventory: Track assignments, movements, and returns of equipment.
• Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update.
• Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist.
• Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops.

Skills and Qualifications

• Language: Russian native, Fluent English (written and spoken).
• Experience: 1–3+ years in internal IT support/help desk.
• Advanced MacOS user.
• Strong security mindset, adherence to process, and respect for data privacy.
• Service & communication: Service‑first, empathetic, and clear communicator; reliable, organized, and detail‑oriented; able to follow runbooks and continuously improve them.

Benefits

• 31 days off.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}