Operations Specialist

Location: This position is remote within Colombia

As an Operations Specialist, you will serve as the primary engine of internal support for the Huge global infrastructure. Functioning as a high-touch internal service center, you will manage the operational flow for our core platforms—specifically Kanata, Jira, and Netsuite. This role is perfect for a process-oriented individual who enjoys problem-solving, maintaining data integrity, and providing exceptional global support to employees across the organization. You will be the "go-to" person for ensuring our teams can accurately track their time, manage their projects, and access the tools they need to succeed.

What You’ll Be Doing

Internal Support & Issue Resolution

• Center of Support Excellence: Manage a consistent queue of operational tasks, providing "internal customer service" to employees regarding timesheets, project rates, and general system inquiries.
• Troubleshooting: Address and resolve support tickets efficiently, escalating complex infrastructure issues to the Senior Operations team when necessary.

Systems Maintenance 

• Platform Administration: Oversee daily administrative tasks within Kanata and Jira, with potential opportunities to support Salesforce workflows as the role evolves.
• Content & Documentation Support: Own the migration and reformatting of operational content; ensuring that internal documentation is standardized, accessible, and up-to-date.
• Data Integrity: Conduct regular audits of project rates and user data to ensure the accuracy of our financial and resource reporting.

Collaboration and Efficiency

• Process Documentation: Assist in building out "self-service" help guides and FAQs to empower employees and reduce support ticket volume.
• Cross-Functional Coordination: Partner with Delivery and Finance teams to resolve blockers related to project setup and time-tracking accuracy.

What we'd like to see

• 1-2 years of professional experience: A background in a support center, help desk, or operational coordinator role.
• Technical Savvy: Experience with (or the ability to quickly master) Jira and Kanata. Familiarity with Salesforce or other KOD (Knowledge On Demand) platforms is a significant plus.
• Service-Oriented Mindset: You view operational support as "internal customer service" and take pride in providing clear, helpful, and timely solutions.
• Detail Rigor: Strong skills in content reformatting and data migration, with an eye for spotting inconsistencies in complex documents.
• Language Proficiency: Professional English fluency is required, as you will be supporting a global workforce and reporting to US-based leadership.
• Behavioral Competencies: High levels of curiosity, a focus on process improvement, and the ability to navigate a high-volume task queue with composure.

If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/. 

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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