Operations Specialist

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Position Overview:

The Operations Specialist at Care.com HomePay is challenged with providing ongoing behind-the-scenes client support and account management that reinforces our company goals and mission. This role aims to consistently exceed the expectations of the company’s clients through superior quality and operational efficiency. The Operations department works closely with the Sales and Consulting teams to ensure the team meets client service deliverables. This team provides a consistent commitment to timeliness, accuracy, thoroughness, and clarity during client onboarding and throughout the client lifecycle.

This position is very hands-on and requires excellent communication skills and a high level of professionalism. A strong work ethic and a strong desire to be part of the team is critical for success.  You must also possess and take pride in high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

What You'll Do:

• Ensure the needs of our clients are met by using a variety of tools (internal databases and systems) to on-board accounts and employees.
• Complete client account updates and changes with a thorough understanding of bank job timing nuances.
• Serve as the primary gatekeeper for client onboarding, focusing on fraud prevention and adherence to compliance protocols.
• Ensure highest quality of client satisfaction by meeting the company standards for weekly productivity and case work quality.
• Support other departments as business needs emerge.
• Assist with special projects as requested.
• All responsibilities as assigned by management.

Who You Are:

• Strong desire to quickly become proficient in the payroll and tax regulations governing household employment.
• Goal-oriented, must have proven ability to meet and/ or exceed case closure quotas.
• Strong communication skills, both written and verbal.
• Ability to prioritize to ensure daily/weekly deadlines are met.
• Agile and adaptable, with the ability to quickly master changes in both internal procedures and labor law.
• Proven ability to handle multiple time-sensitive projects under competing deadlines.