Operations & Product Research Manager

We are seeking an experienced and highly organized Team Manager to lead two critical operational groups within our global company: the Platform Account Operations Team and the Strategic Product Curation Team.

This role is ideal for someone who excels at managing people, optimizing high-volume operational processes, understanding digital platform ecosystems, and ensuring peak operational performance in large-scale e-commerce automation systems.

Responsibilities:

1. Lead & Manage Daily Operations
   • Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems.
   • Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces.
• Oversee 2 operational departments:
• Plan, prioritize, and coordinate daily workloads.
• Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved.
2. Optimize Platform Account Readiness
• Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation.
• Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy.
• Ensure the required inventory of operational accounts is maintained.
• Work closely with engineering teams to align account behavior with operational support infrastructure.
• Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput.
3. Improve Strategic Product Curation Quality
• Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products.
• Monitor team performance and daily output quality.
• Ensure product research relevance and alignment with current e-commerce market trends.
4. Cross-Team Collaboration
• Act as a communication bridge between operational and technical teams.
• Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement.
• Participate in strategic discussions and implement high-level operational decisions.

Requirments:

• Required. Experience with high-volume account lifecycle processes, including initial setup and maintenance.
• Required. Experience working with proxies, VPNs, Geo positioning emulation technologies.
• Required. Experience working in Google Sheets/Excel.
• Experience with systems designed for the simulation or management of multiple digital user environments (e.g., emulators, sandboxed environments) will be a huge plus. For example, Genymotion, Genymotion SaaS or their alternatives (AWS Device Farm, BrowserStack)
• Experience with specialized multi-account management and security systems will be a huge plus. For example, Multilogin, Dolphin.
• Experience managing operational or technical teams (3+ years).
• In-depth understanding of digital platform ecosystems, account behavior, and high-volume operational demands.
• English: Upper Intermediate or higher. This is the main language you will communicate with your team;
• Russian (not required, but will be a plus - to communicate with developers team); 
• Strong teamwork and leadership abilities;
• Excellent communication and cross-functional collaboration skills;
• High sense of responsibility and ownership over operational success;
• Strong analytical and complex problem-solving skills.