Support the General Manager as the primary operations partner while ensuring smooth coordination between teams and maintaining operational efficiency to facilitate rapid growth.
FazWaz is part of SEA Connect Group, which includes Lamudi, DotProperty, MyProperty, Trovit, and exclusive partnerships with Realtor.com and RealEstate.com.au across Southeast Asia. We operate one of the largest PropTech and online real estate ecosystems in the region, combining:
- High-traffic real estate portals
- Proven lead-generation engines
- Advanced CRM and transaction tools
- Fast-scaling brokerage operations across Thailand, Bali, the UAE, and the Philippines
With millions of monthly visitors, strong inbound demand, and industry-leading tools, we are building FazWaz Bali into one of the most disciplined, scalable brokerages in Southeast Asia. This role is a chance to join a high-performance, tech-enabled brokerage and build the operational foundation that helps the Bali team scale fast.
About this role:
We are hiring a highly organised, detail-oriented operations professional to support the General Manager and ensure daily operations run smoothly, efficiently, and with structure. This role blends business operations, coordination with cross-functional teams, and HR-related workflows to ensure the office runs efficiently and that agents and teams are fully supported.
Key responsibilities:
Support the General Manager as the primary operations partner
Ensure smooth coordination between agents, listing team, HR Jakarta team, finance, and support teams
Maintain onboarding steps, operational checklists, schedules, and SOP compliance
Build clear, simple SOPs and update them as the operation grows
Ensure processes are followed and follow up when they are not
Identify inefficiencies and implement practical fixes that improve speed and clarity
Maintain performance dashboards for leads, conversions, and agent KPIs
Prepare weekly/monthly reports with clear insights and next steps
Track bottlenecks and highlight risks early
Build and maintain Excel/Google Sheets trackers, templates, and dashboards
Ensure PopDeal (CRM) data and workflows remain clean and structured
Take operational and follow-up tasks from the GM and deliver them end-to-end
Ensure tasks assigned to agents and cross-functional teams are completed
Maintain operational discipline and strong follow-through across the office
What success look like (3-6 months)?
Clear SOPs implemented across all departments
Strong weekly reporting delivered consistently
Faster, cleaner onboarding for new agents
Reduced manual inconsistencies through better organisation and templates
Higher accountability and smoother daily operations
Significant reduction of GM’s operational load
A more structured, predictable environment for agents and support teams
Is this you?
Bachelor Degree in Psychology, Communication, Administration or related field
5+ years in operations, HR business support, project coordination, or sales operations
Strong Excel/Google Sheets skills
Experience creating SOPs, workflows, trackers, and structured documentation
Very organised and detail-oriented with strong follow-up
Good verbal and written English command
Comfortable working in a high-growth, fast-paced environment
Experience in real estate, brokerage operations, BPO, hospitality, or startup environments
Familiarity with CRM usage and basic process management
What you get with FazWaz:
Being part of Southeast Asia’s leading PropTech ecosystem
Real career progression: clear growth path into Senior Operations roles or Regional Ops roles
Attractive salary and benefit packages
Work within a powerful network including FazWaz, Lamudi, DotProperty, MyProperty, and Trovit
Shape the systems, processes, and reporting for one of the most active brokerages on the island
