Operations & Offices Manager

Role Summary:

The Operations & Offices Manager oversees office management, compliance, employee visa and immigration processes, and cross-functional coordination to ensure smooth and compliant business operations across all company locations. The role requires strong knowledge of regional labor laws (KSA, Jordan, UAE), experience managing vendors and insurance providers, and the flexibility to work across different time zones and working weeks.

Key Responsibilities:

Operations & Compliance

• Develop and implement operational policies and procedures to support efficient workflows across all offices.

• Ensure compliance with regional labor, legal, and governmental regulations (KSA, Jordan, UAE, Egypt, and US).

• Manage employee visa and immigration processes, including new issuance, renewals, and cancellations, in coordination with PROs and relevant authorities.

• Oversee company licenses, commercial registrations, and renewals to ensure business continuity and compliance.

• Manage medical insurance programs, liaise with providers for renewals and claims, and monitor contract terms and coverage.

• Maintain accurate documentation and ensure readiness for internal or external audits.

Office Management

• Supervise office managers and ensure consistent operational standards across all regional offices.

• Manage facilities, office leases, utilities, maintenance, and vendor relationships.

• Oversee travel, accommodation, and transportation arrangements for employees and visitors.

• Ensure offices are safe, functional, and aligned with company standards for efficiency and employee well-being.

• Monitor budgets and support cost optimization initiatives for administrative and facility operations.

Cross-Functional Coordination

• Partner with Finance, IT, and other departments to ensure seamless alignment and operational support.

• Coordinate activities between regional offices and teams operating in different time zones.

• Support company-wide audits, compliance checks, and operational reporting.

• Recommend improvements and automation opportunities for operations and facilities processes.

Requirements

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 5–8 years of experience in operations, office management, or facilities administration.
• Strong knowledge of labor and compliance frameworks in KSA, Jordan, and UAE.
• Hands-on experience with visa, immigration, and governmental processes.
• Experience managing medical insurance and vendor contracts.
• Excellent organizational, communication, and coordination skills.
• Flexible to work across multiple time zones and working week structures.
• Proficient in MS Office and business systems (ERP, Zoho, Odoo, or similar).