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Rentokil Initial

Operations Officer

Al Khobar , Saudi Arabia
full-time On-site

  • Implement the standards set in the company's Operations Manual.
  • Schedule appointments as per client’s availability.
  • Arrange a proper dispatching for all teams.
  • Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
  • Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
  • Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
  • Arrange and confirm distribution of promotional items as per the marketing calendar.
  • Communicate with sales department regarding new clients; check and sign the Survey Sheet.
  • Handle call backs and solve them within 48 hours.
  • Follow up on the Call Back report.
  • Ensure all vehicles have Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations service records and other labels.
  • Generate and submit the assigned reports to concerned management.
  • Handle the client’s data accurately and timely on Boecker® systems.
  • Review submitted treatment reports and take action when deemed necessary.
  • Perform courtesy calls and visits to clients and fill appropriate reports.
  • Schedule yearly pest control treatments and follow up on their execution.
  • Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and
  • pest control treatments including information on control strategies appropriate to each situation.
  • Advise technicians on pending payments to be collected from clients.
  • Contact residential clients to confirm and execute the contract renewal.
  • Prepare overtime report and submit it to Operations Manager for approval.
  • Represent Rentokil Boecker in exhibitions, forums, and other events.

Requirements

  • Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
  • At least 2 years of experience in operations or relevant field.
  • Proficiency in English is a must. Arabic is a plus
Rentokil Initial

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

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