Operations Officer (QA)

Key Responsibilities:

• Ensure quality assurance and risk controls are carried out in line with team procedures
• Prepare and oversee reporting for CRS, FATCA, and tax statements, including data clean-ups
• FR DTT monthly reconsolidation
• Complete QA as mentioned on the Daily checklist and Activity Tracker
• Monitor and quality control outsourced activities to internal and external providers
• Identify operational bottlenecks and implement process improvements to scale the business
• Maintain and update departmental procedures and documentation in accordance with internal policies and regulatory changes
• Coordinate daily tasks within the Operations Team and provide support for complex customer queries
• Contribute to bank initiatives, audit planning, and risk event logging
• Offer training and knowledge sharing within the team and wider organisation
• Undertake additional tasks within the operations department scope as required

• Strong knowledge of AML/ATF, EU Regulation, FATCA/CRS, and Luxembourg banking privacy legislation
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving abilities with attention to detail
• Experience in banking and financial operations, including electronic payment technology
• Organisational skills with ability to manage multiple tasks efficiently in a team environment

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district.

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