Operations Manager

Operations Manager / Head of Operations

£65,000 – £70,000 | Doncaster | Full Time

 

Our client, based in Doncaster is a leading supplier of construction site consumables to major UK housebuilders. Their business is built on repeat custom, reliability and quality of service

They are a family-owned SME, with a growth mindset, operating at c.£12m turnover today, with an acquisition planned for 2026 and a clear target of £27m revenue by 2030. To support this growth, they are creating a new Senior Operations role that will sit at the heart of the business.

This is a rare opportunity to shape an operation, embed standards, and lead improvement projects that genuinely matter.

This is not a desk-bound role. You will need to be visible, hands-on when needed, and trusted to run the operation effectively. This role will suit a calm, credible and detail-driven Operations leader who values standards and accountability.

Depending on experience, this role will be appointed as Operations Manager or Head of Operations.

 

Key Responsibilities

Performance & Process

  • Maintain excellent OTIF and same-day despatch performance
  • Set, audit and maintain accuracy and quality standards
  • Ensure processes don’t slip over time

People Leadership

  • Engage, motivate and develop the team
  • Workforce planning and deployment
  • 1-2-1s, appraisals, RTWs and performance management
  • Interviewing, onboarding and training
  • Build capability in long-standing supervisors

Compliance & Safety

  • Lead a positive safety culture
  • Own H&S compliance alongside external consultants
  • Support achievement of ISO 45001 and other accreditations
  • Plan and manage facilities maintenance

Continuous Improvement

  • Improve accuracy, quality and productivity
  • Reduce risk and improve housekeeping standards
  • Standardise processes to support growth
  • Improve stock layout, replenishment and flow

Stock Control

  • Deep understanding of WMS and stock movements
  • Full ownership of stock discrepancies and investigations
  • Monthly reporting to senior management
  • Rolling stock takes and valuation integrity
  • Identify slow-moving and obsolete stock

Deliveries

  • Work with Transport Supervisor on driver management
  • Understand and optimise own-fleet delivery software
  • Support route planning and future hub development

Reporting & Strategy

  • Monthly board reporting
  • Data analysis for trends and improvement opportunities
  • Support capital projects and strategic initiatives

Operational Cover

  • Willing to step in during exceptional pressure points
  • Understand every role well enough to challenge assumptions

Requirements

  • Confidence under pressure
  • Strong analytical ability and attention to detail
  • High integrity — no spin, no excuses
  • A strong work ethic and visible leadership style
  • Consistency and follow-through
  • Excellent prioritisation
  • Full ownership mentality
  • A growth mindset and resilience during change
  • A professional, approachable manner

Benefits

 Salary- £65,000- £70,000

Bonus- Profit related bonus scheme

Hours- Standard warehouse hours are 09:00–18:30
Some drivers start from 05:15, so flexibility is required. You will not be expected to do this daily, but you must be prepared to occasionally start early or finish late to fully understand and lead the operation.

 


Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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