The Operations Manager is responsible for overseeing the day-to-day operations of the lawn care and chemical services branch <$2M, ensuring that all services are delivered efficiently, effectively, and in compliance with safety and quality standards.
Education:
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High school diploma or GED
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A college degree in business, operations management, horticulture, or a related field is preferred.
Experience:
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Minimum of 5 years of experience in operations, service management, or a related field, preferably in lawn care, landscaping, or chemical services.
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At least 2 years of supervisory or management experience.
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Proven track record in managing operations, optimizing workflows, and improving service delivery.
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Obtaining and maintaining applicator license(s) by applicable state(s) is required.
Skills:
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Strong leadership, team building, and staff development skills.
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Excellent organizational, time-management, and problem-solving abilities.
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Knowledge of operational best practices and continuous improvement strategies.
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Proficiency in Microsoft Office Suite, scheduling software, CRM systems, and inventory management tools.
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Basic knowledge of accounting and P&L terms.
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Strong financial acumen, including budget management and cost control.
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Knowledge of safety and compliance regulations in the lawn care and chemical services industry.
General Responsibilities:
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Oversee and coordinate daily field operations, ensuring all services are completed on time, within budget, and to the highest standards of quality.
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Lead, manage, and motivate a team of field technicians, supervisors, and support staff to ensure they meet performance and quality goals.
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Manage the scheduling of services, ensuring optimal route planning and resource utilization to maximize efficiency and minimize operational costs.
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Oversee inventory levels of chemicals, tools, and equipment.
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Monitor service delivery to ensure that customer expectations are met, resolve service issues promptly, and ensure high levels of customer satisfaction.
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Continuously evaluate and improve operational processes to increase efficiency, reduce costs, and enhance the overall customer experience.
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Report performance results to senior management and implement corrective actions as necessary.
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Assist in the development and management of branch budgets, focusing on cost control and maximizing profitability.
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Ensure that the company adheres to all local, state, and federal regulations regarding pesticide use, chemical application, and worker safety. Manage audits and inspections to maintain compliance.
