Operations Manager (Travel Industry)

TLDR

Manage worldwide tour operations, lead the operations team to achieve quality standards, and collaborate with various teams to optimize efficiency in a leading travel service provider.

Overview Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking an Operations Manager to be based in Taipei. What You Will Do

Manage and coordinate worldwide tour operations according to customer and agent requirements

Lead and develop the operations team while ensuring quality and efficiency standards

Collaborate with Country Managers, Sales team, and Network Offices

Work with Head of Operation on manpower optimization and efficiency improvements

Monitor cancellation deadlines and ensure compliance with standard SOPs

Handle complaint resolution efficiently and operate system for data analysis

What You Will Need

Bachelor's degree in Business Administration, Supply Chain Management, or Tourism / Hospitality Management

Minimum 10 years of working experience with 5+ years in a managerial role

Proven team leadership experience

Strong organizational and problem-solving abilitieslk

Excellent communication skills and ability to work independently

Mature professional capable of performing under pressure