About The Black Tux
We’re here to help people look their best and feel confident—for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role you will be joining the Operations Team, reporting to the Director of Operations (Strategic Sourcing). Our Operations team is the heartbeat of our fulfillment process, expertly managing everything from inbound shipments to outbound deliveries, including returns, picking, packing, and shipping. Their precision and dedication ensure every customer receives the perfect fit, on time, so they can feel confident and look their best for life’s most memorable moments. By keeping operations seamless and customer-focused, this team plays a pivotal role in delivering experiences that help our customers own their most special occasions.
About the role
The Operations Manager is responsible for the performance and continued improvement of the warehouse within Inbound and Outbound including safety, quality control, process optimization, warehouse management system, labor and forecast planning, and financial management of the operation. This position reports directly to the General Manager.
What You'll Do
Daily review of department KPIs to make sure all critical SLAs are achieved within budget
Strategic planning of daily/weekly/monthly operation to achieve goals for operation planning
Understanding of freight cost impact to the operation along with OTF and OTD expectations
Implement and maintain quality standards throughout the operation to improve customer expectations
Manage financial budgets for operations on a daily basis to ensure we meet expectations
Use Root Cause Analysis tools to bridge missed production goals and implement next-day corrective actions
Monitor SOP compliance by performing department audits and document findings
Lead weekly forecast reviews with site GM to ensure proper staffing for all departments
Monitor associates attendance, behavior, and production. Performance manage according to TBT policies and procedures
Exemplify great team leadership to motivate, train, and communicate effectively with all employees on a daily basis
Work well cross functional with IT, IE, WMS, and Strat Ops teams to implement new tools and improve processes to increase productivity and accuracy
Work closely with the Order Fulfillment Team to ensure all priority orders are shipped and hot inventory is processed daily
Partner with the T&P team and staffing agencies to recruit and develop team members from entry-level positions to Ambassadors, Leads, and more
Uphold and support all OSHA regulations and safety programs to ensure a safe work environment for all associates
Maintain positive and professional communication with the management team
Understand and be able to learn industry-specific technology
Who You Are
Bachelor’s degree in operations management, business administration, or related field and/or 3+ years in warehouse or fulfillment center environment in Area Manager or higher role
Advanced Excel skills such as VLOOKUP, Pivot Tables and Macros. Comfortable merging and analyzing information from separate sources
Knowledge of Lean and 5S. Lean Six Sigma Green Belt a plus
Actively participated in Kaizen Events or led Kaizen Events
Analytical thinker; able to solve problems quickly and effectively
3 years of WMS experience (preferably Korber) and handheld devices (RF scanners)
Successfully led large teams of 100+ employees, including leaders of others, through active, social and visible management style.
Data driven decision maker
Dedication to the team and obsession with customer experience.
Availability to work overtime during peak seasons and other times during the year as needed. Able to work any shift (nights, weekends etc.) are a must
Strong sense of urgency and ability to meet deadlines
Strong emotional intelligence skills to be empathetic, self-aware, and conflict resolution
Bilingual skills are a must
Benefits and Perks of Working at The Black Tux
Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Equity in the company with employee stock options
Flexible time off - take time as you need it for self-care and recovery
14 paid holidays + annual winter break
Monthly cell phone reimbursement
Monthly wellness stipend
Work From Home stipend
6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
One Medical membership
Carrot Family Planning membership
Health Savings Account with Employer Contributions
Employee engagement, cultural events, and trainings
Apple equipment or whatever you need to be productive
Free Rentals + discounts on garment purchases for you, your partner, and friends & family
Team member discount on Marke jewelry products
Annual compensation review process
Diversity, Equity, Inclusion and Belonging
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
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