Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operations Manager to join our team in Cape Town.
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
Purpose of this Job: The purpose of this Operations Manager role is to successfully manage and oversee the day to day (also night shift) Distribution Centres millrun/shuttling operations.
This position reports to the General Manager: Primary Logistics
Your responsibilities can include:
Budget Control:
- Management of departmental expenses in line with budget.
- Ensure timely payment of all invoices, avoiding carryovers to the next month for effective financial management.
- Ensure all accruals are managed and submitted timeously as to ensure cost or accounted for incorrect periods.
- Coordinate various aspects, including insurance claims, traffic fines, and vehicle maintenance, to streamline operations and minimize disruptions.
- Contribute to budget preparation for the business division by utilizing relevant data and analysis in the budget and resource planning process.
- Exercise detailed cost control measures, covering expenses like general vehicle repairs, vehicle rotation, tires, fuel,licensing, breakdowns, accidents, insurance claims, and E-Toll account management
Client Service:
- Ensure timely delivery within Service Level Agreements and uphold TFS network standards to align with service values.
- Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
- Actively communicate with all internal stakeholders, ensuring all concerns are addressed timeously and proactively.
- Oversee fleet management suppliers, establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.
Operations Management:
- Ensure a successfully managed TFS day-to-day operations, including night shifts, ensuring the smooth and efficient function of the operations as to ensure on-time delivery of customer orders to the branch network.
- Hold accountability for the effective management of the fleet, aiming for the maximum availability of serviced and reliable vehicles for TFS operations.
- Analyze fleet information to ensure optimal utilization of vehicles, providing regular reports to the business for informed decision-making.
- Engage in short-term & long-term planning and scheduling operations, focusing on driver productivity, vehicle maintenance, query resolution, and adherence to SLA.
- Provide guidance and advice on all Milkrun operations matters to relevant stakeholders and partners, serving as a subject matter expert.
- Identify opportunities to enhance operational efficiency, implementing best practices in fleet management to optimize resources.
- Ensure adherence to all relevant regulations and policies, overseeing compliance in areas such as safety, 5S, maintenance, and operational procedures.
- Regularly report on fleet performance metrics, providing insights into key areas of improvement and successes achieved.
- Ensure regularly review and update operational Standard Operating Procedures (SOPs) to ensure alignment with industry best practices.
- Implementing an efficient scheduling system; essential optimizing workforce and driver resource utilization, promoting productivity, minimizing fatigue, and ensuring a streamlined and cost- effective operational workflow.
- Ensure a clean, safe, and well-organized working environment by implementing 5S principles in office spaces.
- Ensure employees uniforms are ordered on time and coordinate the quality control of Personal Protective Equipment (PPE) to ensure safety compliance.
People Management:
- Manage personal development to enhance competencies for the current role and future leadership growth opportunities.
- Plan and manage performance, skills development, and team motivation to foster a high-performance work culture.
- Achieve efficiencies and increase competencies within the team to optimize overall performance.
- Ensure employees issues or grievances promptly addressed, fostering a positive and supportive work environment.
- Ensure appropriate onboarding processes are implemented for all staff to facilitate a smooth integration into the organization.
- Ensure adequate succession planning within the team.
SHE, Risk, Quality and 5S Duties:
- Ensure 5S standards are maintained.
- Ensure health and safety standards are maintained and issues reported timeously.
- Align with the Quality Management System and help to continually improve processes.
- Follow transport / road safety regulations and standards
Qualifications and experience:
- Diploma in Logistics/Supply Chain or Business Management.
- 4-5 years field experience in Supply Chain Management / Logistics Management.
Attributes required :
- Excellent administrative skills.
- Excellent communication skills.
- Strong administrative and organizational skills, with the ability to work independently and professionally.
- Ability to liaise professionally with personnel at all levels. Highly motivated and enthusiastic
- Solutions-oriented, can-do attitude; self-motivated.
- Proficiency in Google Suite as well as Google Sheets.
- Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize responsibilities.
- Proficient in using software for vehicle tracking.
- Strong negotiation and problem-solving abilities.
- Excellent administrative skills.
- Excellent communication skills.
- Able to work well with a team and under pressure.
- Must be diligent and time competent to meet deadlines.
- Must be customer service focused.
- Must be honest, reliable, and trustworthy.
- Be willing to work flexible hours.
- Be willing to perform duties on weekends.
- Able to travel between sites daily with own transport.
