Operations Manager

Operations Manager – RexRealtrust

About RexRealtrust
RexRealtrust is part of the Rex, Cirrus8 and RealTrust Group. We deliver trusted property accounting and property management solutions to real estate agencies across Australia. Our team provides high quality, reliable trust accounting services that allow agencies to focus on their business while we take care of the numbers. We pride ourselves on accuracy, consistency and a client first mindset.

The Opportunity
We are looking for an experienced Operations Manager to lead, optimise and scale our service operations across trust accounting and property management. This is a pivotal role that oversees onshore and offshore teams, drives operational excellence and partners closely with the executive team. If you love improving processes, lifting performance and building strong teams, this is the role for you.

What You Will Do
• Lead day to day operations to ensure exceptional service delivery across trust accounting and property management
• Coach Team Leaders and Account Managers to build capability, engagement and high performance
• Provide indirect leadership to a large offshore workforce, ensuring alignment, accountability and a positive culture
• Design and execute operational strategies that support growth, scalability and client retention
• Identify process and system improvements that increase efficiency and profitability
• Partner with Finance, Client Success and People and Culture to ensure seamless cross functional delivery
• Manage budgets, resource allocation and operational cost control
• Track key performance indicators including cost to serve, utilisation and productivity
• Maintain high quality and compliance standards through strong governance and QA frameworks
• Monitor client satisfaction and take proactive steps to resolve issues and enhance the client experience
• Build a culture of excellence, collaboration and continuous improvement across all teams
• Ensure audit readiness, mitigate operational risks and uphold trust accounting and property legislation requirements

What We Are Looking For
• Seven to ten years experience leading operations in trust accounting, property management or professional services
• Proven experience managing large distributed or offshore teams
• Strong commercial acumen with budgeting, forecasting and KPI management capability
• Excellent problem solving, communication and stakeholder engagement skills
• Tertiary qualification in Business Management, Finance or a related field. MBA is an advantage
• Someone who leads with empathy, clarity and accountability and can bring teams together across multiple locations

What Success Looks Like
• High performance against SLAs, QA measures and client satisfaction
• Strong operational efficiency and cost to serve within budget
• Engaged teams with high retention and strong performance review completion
• Zero material audit findings and consistent compliance with trust accounting requirements
• Continuous improvement demonstrated through year on year service uplift and operational innovation

Why Join Us
You will join a supportive, values driven group that cares about people, quality and delivering real value to our clients. You will have the opportunity to influence strategy, lead a large multi location team and make a meaningful impact on how RexRealtrust operates and grows.

Ready to take the next step in your operations career? Apply now and help shape the future of RexRealtrust.