Operations Manager | Rentokil Initial

Drive Excellence. Lead People. Deliver Results.

Are you a seasoned operations leader with a knack for balancing high-quality service delivery with commercial efficiency? Rentokil Initial, a global leader in essential services, is looking for a dynamic Operations Manager for all 3 divisions to lead our service teams across Canberra and the NSW regional area. In this role, you will be the heartbeat of our local operations, ensuring our customers receive world-class service while you manage the growth and development of our frontline teams.

The Role

As the Operations Manager, your core focus is delivering the best possible service at the lowest possible cost. You will lead a team of Local Service Managers (LSMs) and Technicians, driving a culture of Safety and 100% "State of Service" (Service Visits Ratio) while managing the operational health of the business. While the role is primarily Canberra-based, your responsibilities encompass the branches in Albury, Cowra, and Batemans Bay and the surrounding areas. 

Key Responsibilities:

• Safety & Compliance: Our primary goal is to deliver 100% compliance with Health, Safety, and Environment (SHE) policies, ensuring our people are "fit for work" and never at risk.
• Service Excellence: Work with planners and LSMs to achieve 100% service delivery and maintain high productivity rates (target 80%+).
• People Leadership: Recruit, train, and coach your team to improve "bench strength" and ensure a high-performance culture.
• Commercial Management: Oversee the Profit & Loss (P&L) account, manage overtime budgets, and control stock usage.
• Asset Management: Manage a fleet of vehicles and ensure all tools, uniforms, and equipment are maintained in top condition.

Who You Are

You are a proactive problem-solver who can stay calm under pressure and adapt quickly to customer requests. You don’t just manage; you lead by example, inspiring your team to reach high standards while keeping a firm eye on the bottom line.

Essential Requirements:

• Experience: At least 3 years in People Management, Change Management, and Communication.
• Technical Skills: Minimum 2+ years of thorough analytical and computer skills.
• Industry Background: Experience managing teams in agile, complex work environments.
• Licence: A valid Manual Driver’s License with at least a 2-year driving history.
• Communication: Excellent written/verbal skills and strong numeracy.

Why Join Us?

At Rentokil Initial, our values are Service, Relationships, and Teamwork. We provide practical support for your long-term development and offer a collaborative environment where information is shared freely to achieve our mission.

Ready to lead the best in the business? Join a team that values your leadership and rewards your drive for efficiency.