Operations Manager
TLDR
Serve as the backbone of operations in a fast-paced, cross-cultural environment, supporting diverse functions from HR to marketing in a rapidly growing voice AI company.
#1 on ProductHunt. Over 10,000 AI agents generated worldwide in just 3 months since launch – that's our voice AI agent platform "Omakase.ai."
Our motto: Always Be Launching. Elite global team, Work Super Hard, AI-driven development. Through these principles, we've achieved extraordinary growth at breakneck speed.
We've finally launched monetization and can see ARR on track to exceed $100K in our first month – we're confident we're on the trajectory for global domination. This is why we're hiring elite engineers to fight alongside us from Japan. Let's conquer the world together with a Japanese-born AI product!
About Omakase.AI
Omakase.AI is a Voice AI Agent that transforms how customers discover products and information online.
Instead of forcing users to click through menus, filters, and static pages, Omakase enables brands to offer a conversational AI experience — where customers can talk or type with an AI agent that understands the brand’s entire site, product catalog, and voice. The agent guides customers through discovery, answers questions, and helps them find the right product — just like a knowledgeable in-store associate, but online.
We work with brands that care deeply about customer experience, conversion, and making complex product catalogs feel simple and human.
About the Role
This role spans accounting, HR administration, office management, marketing support, and customer success - making it ideal for someone who thrives wearing multiple hats, navigating ambiguity, and juggling priorities across time zones and cultures. You'll collaborate daily with our US team, Japan HQ, and external service providers, so comfort working cross-culturally, cross-timezones between Japanese and American business norms is essential.
Key Responsibilities
- US OperationsWork directly with the COO & CEO to support and execute US operational priorities. Serve as a key operational partner, ensuring cross-functional tasks are tracked, deadlines are met, and nothing falls through the cracks.
- Accounting & Finance
Manage the full accounts receivable and accounts payable cycle, including customer invoicing and timely payment of vendor invoices and rent. Process payroll and collaborate with our external accounting firm to close the books monthly. Partner with the Japan team to build the annual budget. Handle periodic filings including tax forms, insurance, and corporate documentation. Work with outside counsel on business documentation and state filings.
- Human Resources Administration
Prepare contracts, offer letters, and NDAs for new hires across both the US and Japan. Coordinate with HR counterparts managing both teams. Set up new employees on payroll, enroll them in benefits, and provision laptops and accounts.
- Office Management
Oversee office cleaning and vendor relationships. Order office supplies and manage subscription-based orders. Serve as the point of contact for building management. Process incoming mail regularly.
- Revenue Operations
Maintain and monitor the revenue dashboard. Track customer cancellations and keep reporting up to date.
- Marketing Support
Coordinate with the CTO to receive new feature updates and create changelog banners for the landing page. Write and publish a weekly newsletter. Post monthly product news and videos to the website and YouTube, collaborating with the video team.
- PLG Customer Success
Host onboarding and support meetings with new customers. Proactively reach out to customers using internal dashboards. Monitor and respond to the group support inbox for cancellations, installation help, and general questions.
Qualifications
- 3+ years of experience in operations, office management, or a similar generalist role at a startup or small company
- Solid understanding of accounting principles (CPA not required, but must be comfortable managing books, invoices, and payroll processes)
- Experience with accounts receivable/payable and working with external accounting firms
- Familiarity with HR onboarding processes including payroll setup and benefits enrollment
- Strong written communication skills for newsletter writing and customer-facing correspondence
- Highly organized with the ability to manage recurring deadlines across multiple functions
- Comfortable working cross-culturally with a Japan-based headquarters
- Proficiency with common business tools (spreadsheets, CMS platforms, email)
- Japanese language skills are a very strong plus but not required
Omakase.ai is a pioneering voice AI agent platform that empowers businesses to create seamless, human-like interactions, transforming customer discovery of products and information online. Built in Japan and designed for global impact, our platform stands out by enabling brands to engage with customers conversationally instead of relying on traditional, static browsing methods. We focus on enhancing the customer experience, making it as intuitive and personal as interacting with a knowledgeable associate.