Operations Manager (m/f/x)

We are looking for an Operations Manager (m/f/x) to support us in our mission with immediate effect. In this role, you will work in close collaboration with the Head of Operations and support operational excellence across the entire organization by establishing, improving, and maintaining clear (and wherever possible automated) processes, structures, and ways of working.

You will play a central role in supporting efficient, transparent operations that are aligned with the company’s strategic goals. By supporting the development and continuous optimization of Standard Operating Procedures (SOPs), operating models, and cross-functional processes, you will help enable teams to focus on what matters most: delivering high-quality digital health solutions to patients.

In addition, you will support strategic planning processes by coordinating quarterly OKRs and annual goals, tracking progress, and helping ensure alignment across departments. You will work closely with the Head of Operations, leadership, and all functional teams to enable data-driven decision-making, effective communication, and smooth execution of company-wide processes.

This is a highly impactful role at the intersection of strategy, operations, and execution, offering the opportunity to actively contribute to how Cara Care works today and how it scales in the future.

Your Responsibilities

Operational Excellence and Process Optimization

• Support operational excellence and organization-wide alignment by helping establish, improve, and maintain clear and scalable processes and operating models, and actively engaging teams to adopt them in daily operations.
• Support the preparation and facilitation of Operations-led meetings and communication formats, ensuring clear agendas, actionable outcomes, and reliable follow-up.
• Support the administration and continuous improvement of key company tools, including security, scalability, and efficient usage.

Strategic Planning and Cross-Functional Support

• Support the planning, coordination, and execution of quarterly OKRs and annual goals, monitoring progress and highlighting risks or dependencies.
• Support the definition, tracking, and interpretation of key operational metrics and KPIs to enable data-driven decision-making.
• Work closely with leadership and cross-functional teams as an operational sparring partner, supporting hands-on projects and technical implementations/automations (e.g., HubSpot, Typeform, Google Sheets).

Requirements

Your Profile

• 2+ years of experience in Operations or a related field, with hands-on responsibility for company-wide and/or team-level processes, coordination, or cross-functional initiatives.
• Strong project management skills with the ability to prioritize effectively and drive topics to completion.
• Excellent written and verbal communication skills in English and German, with the ability to clearly communicate operational topics, engage people, and align diverse stakeholders.
• High digital affinity; experience with Google Workspace, Atlassian tools (Jira, Confluence), and HubSpot is a plus.
• Ability to see the bigger picture while maintaining strong attention to detail.
• A reliable, precise, and solution-oriented working style.
• High level of independence and a hands-on mentality.
• Curiosity and motivation to work in the fast-growing and evolving field of digital therapeutics.

💡Please note: Cara Care is a remote-first company with a fully distributed team. All team members are based in Germany so candidates must reside in Germany to join us.

Benefits

In return you will have

• 💸 Fair Compensation: We offer a competitive salary with regular reviews, plus the best equipment to help you do your best work.
• 🫶 Great team spirit: Join a vibrant, interdisciplinary team and enjoy a friendly, collaborative working atmosphere— complete with regular on-sight team events.
• 👨‍💻 Remote-first work setup: Whether you prefer working from home or from our office in Berlin, the choice is yours. We support a truly flexible remote-first work model.
• 🏝️ 30 days off per year: We believe in the power of rest. That’s why we offer 30 days off per year—including 4 company-wide mental health days on top of 26 vacation days.
• 🦉Flexible working hours: Early bird or night owl? Work the hours that suit you best.
• 🚀 Real Impact: Your work matters. You’ll play a key role in shaping the future direction of our company and product.

About Cara Care

Cara Care is a digital health company on a mission to bring holistic, science-backed support to people with digestive issues. Through our app, individuals can identify symptom triggers, receive personalized recommendations, and access digital therapeutic programs for:

• Irritable Bowel Syndrome (Cara Care for IBS) 
• Inflammatory Bowel Disease (Cara Care for IBD)
• Heartburn (Cara Care for Heartburn)

Our IBS program is officially approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as a reimbursable digital health application (DiGA)—a first in its field.

Backed by Bayer

We’re proud to share that Cara Care has recently joined the Bayer Group, a move that strengthens our mission and enables us to scale our impact even further. With Bayer’s global healthcare expertise and our innovative digital approach, we’re poised to redefine care for digestive health.

What It’s Like to Work With Us

At Cara Care, you’ll be part of an interdisciplinary team of doctors, designers, engineers, and creatives who are deeply passionate about improving lives. We’re inspired by our patients and driven by real-world impact. We move fast, collaborate closely, and never lose sight of the importance of well-being—both for our users and ourselves.

Diversity Matters to Us

We believe that diverse teams build better products. That’s why we’re committed to creating an inclusive environment for everyone—regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability.

We know that applying for a new job is a big step, and we genuinely appreciate your time and effort. We’re excited to get to know you!