Operations Manager, Lagos

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

We are seeking an experienced and talented professional to drive the CSC operations business with a focus on the delivery of high-quality embedded risk consulting to our clients. The individual will ensure the delivery of world leading, embedded risk consulting and risk management solutions to a range of clients. This is a regional role with a focus on Nigeria and wider West Africa.

Role Tasks and Responsibilities

• Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis.
• Active client engagement, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients.
• Quality control of documentation including weekly and quarterly reports to clients.. Ensuring the written deliverables of embedded consultants is to the highest standard
• In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented.
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required.
• Delivering high quality work in response to identified needs of existing and new clients. Conducting standalone projects and delivering consulting tasks, on time and in budget.
• Identify and implement operations management processes.
• Ensure that embedded consultants are effectively supported by Control Risks
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
• Developing successful client relationships
• Creation and management of sales leads
• When required, supporting journey management and protective service delivery. Liaison with service providers to ensure quality delivery in these areas.

Requirements

• A background in delivery to a high standard within an international risk management company.
• Deep knowledge of Nigeria and wider regional affairs
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
• Strong data management and IT skills, with professional experience and ability in Excel.
• Highly developed communication skills with an emphasis on quality written work being essential for success in the role

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.