Contribute to the management of production units while optimizing service components, aligning operational planning, and participating in customer projects.
- Contributing to the functional management of multiple production units and serving as an interface to Service Delivery Management (SDM) for the contracted scope of services
- Providing technical and operational support for concepts, including cost estimation, in coordination with SDM
- Supporting SDM with commissioning and cost optimization
- Optimizing service components and achieving target cost levels
- Participating in and aligning operational planning and forecasting with SDM
- Operational involvement in incident, problem, change, and escalation management within the contracted scope of services for the customer
- Recommending portfolio consolidation and standardization, and defining KPIs
- Participating in smaller customer projects from initiation and planning through implementation, controlling, and completion
- Providing technical support to Service Delivery Management for existing customers
- Further developing, optimizing, and applying methods and procedures within OS service management
-
Very good German language skills and good English language skills
- Master's or diploma degree with relevant professional experience or equivalent knowledge and skills
- Technical knowledge in the area of Microsoft services, Azure, and M365
- Good understanding of the OS service portfolio
- Strong commitment to building and maintaining positive customer relationships
- Excellent customer-focused and entrepreneurial mindset, including interactions at management level
- Strong analytical and conceptual thinking skills
- High level of flexibility, resilience, and commitment
- Basic knowledge of business administration (e.g. development of business cases, cost calculations for offerings/products)
- Strong communication skills
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
