Operations Manager

The role 

The Operations Manager is the strategic and operational counterpart to the Vertical Lead. You are accountable for ensuring delivery and production run smoothly, profitably, and in line with broader business goals. 

Sitting between the Vertical Lead and the Delivery Managers, you translate strategy into execution. You create clarity across workflows, tooling, and dependencies, and you make sure the delivery structure can scale without relying on constant firefighting. 

You are a calm point of escalation, a systems thinker, and a practical operator who keeps the organization focused on outcomes. 

What you will do 

• Maintain and improve operational health across multiple production streams and geographies. 

• Act as the first line of escalation for issues that impact profitability, timelines, or client satisfaction. 

• Drive operational planning and cross-functional alignment with production, finance, and sales. 

• Support Delivery Managers by setting clear expectations, reinforcing accountability, and helping them focus on high-impact work rather than day-to-day execution. 

• Own and evolve operational KPIs, including profitability, team utilization, load balancing, and process compliance. 

• Identify when new tools, reporting, or process changes are needed, and lead their implementation and adoption. 

• Represent operations in client-critical situations and internal strategic

Requirements

What you bring 

Experience and skills 

• 5+ years in operations or delivery leadership roles, ideally in high-volume, production-led, or content-driven environments. 

• Proven experience working across functions and aligning delivery teams with finance, sales, and production. 

• Strong systems thinking, with experience improving visibility, reporting, or efficiency through better processes and tooling. 

• Solid forecasting and planning skills across capacity, timelines, and business needs, with an ability to anticipate bottlenecks early. 

• Experience defining, tracking, and interpreting operational KPIs, and turning them into clear actions for leadership. 

• Confidence handling escalations, both internally and in client-facing contexts, with prevention as the first priority. 

How you work 

• You take full ownership of outcomes across the vertical, regardless of reporting lines. 

• You spot risks early, flag them clearly, and align the right people around solutions. 

• You communicate in a structured, calm way, especially when things are moving fast or feel ambiguous. 

• You prioritize based on business impact, not noise. 

• You stay steady under pressure and bring stability to delivery teams. 

• You lead in a supportive way, combining clear guidance with constructive challenge. 

• You understand the commercial and client context and factor it into decisions and conversations. 

Working at Grip

At Grip, we believe whatever you give your full attention becomes worthwhile. We choose to focus our attention on developing and utilizing technology to create beautiful images and videos. Because we’re doing something we care about, working here isn’t merely a means to an end; it’s our life.

Our team comprises learners and doers from over 50 countries, representing a wide range of backgrounds, identities, experiences, and perspectives. We don’t just allow remote work; we fully embrace it. We’re committed to excellence, and we’re always looking for more people who want to focus their care and attention on making beauty scalable through technology.

The procedure

If you’re ready to bring your powers to a role where you can make a difference, we want to hear from you. Send your resume and portfolio in English via the link provided. If you have questions, contact our Recruitment Department at [email protected].

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