Operations Manager in Fulfillment Operations

Company Overview

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

The Operations Manager in Fulfillment Operations plays a crucial role in optimizing network performance and fulfillment operations through data analysis, system configuration, forecasting, and performance monitoring. This position sits horizontally across the fulfillment organization and works with other stakeholders to maintain high standards of network performance.

Key Responsibilities:

Data Analysis and Improvement:

• Analyze operational data to identify areas for improvement in operations and network performance.

• Develop and implement data-driven strategies to enhance efficiency and effectiveness.

• Create regular reports and presentations to communicate findings and recommendations to stakeholders.

Network Routing Configuration:

• Advise on the correct configuration and management of routing settings to optimize volume management across the network.

• Continuously assess and adjust routing algorithms to ensure balanced distribution and efficient resource utilization.

• Collaborate with fulfillment teams to implement and test new routing strategies.

Monitoring System Development:

• Design, develop, and maintain monitoring systems to track network performance in real-time.

• Establish key performance indicators (KPIs) and benchmarks for network performance.

• Create dashboards and alerts to provide visibility into network health and performance issues.

Performance Optimization:

• Proactively identify bottlenecks and risks in the network.

• Recommend and implement solutions to ensure the network operates at peak performance.

• Conduct regular performance audits and provide actionable insights for improvement.

• Perform routine forecasting to ensure appropriate inventory levels are maintained at Phil and across the network.

Internal Collaboration and Continuous Improvement:

• Work closely with partner support teams to understand operational challenges and requirements.

• Assist in troubleshooting complex partner issues related to routing and performance.

• Contribute to the development of standard operating procedures and best practices.

Qualifications and Skills

• Bachelor's degree

• 4+ years of experience in data analysis, preferably in a network operations or partner management environment

• Strong proficiency in data analysis tools and programming languages (e.g., Python, R, SQL)

• Experience with network routing systems and algorithms

• Familiarity with monitoring tools and dashboard creation (e.g., Looker, Tableau)

• Excellent analytical and problem-solving skills

• Strong communication skills, with the ability to translate complex data into actionable insights

• Experience with agile methodologies and project management tools

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.