We are seeking a highly organized and proactive Operations Manager to oversee daily office operations, coordinate with field teams, and ensure the business runs smoothly and efficiently.
This role requires someone who can manage systems, coordinate staff, and support operational workflows while maintaining clear and professional communication with both internal teams and clients.
The Operations Manager will play a key role in keeping operations organized, improving processes, and supporting the overall efficiency of the business.
Key Responsibilities
Operations & Office Management
- Oversee daily office operations to ensure efficiency and organization
- Coordinate communication between leadership, office staff, and field technicians
- Manage and optimize scheduling for inspections, jobs, and internal priorities
- Ensure operational tasks are completed accurately and on time
- Resolve routine operational issues and maintain workflow continuity
Administrative Oversight
This role may oversee or assist with administrative functions such as:
- inbound call handling and lead intake
- scheduling and calendar coordination
- proposal coordination
- client follow-ups
- CRM data management and accuracy
- payment processing
- review requests
- coordination related to job documentation or samples
Systems & Process Improvement
- Review current workflows and identify areas for improvement
- Develop and document operational processes
- Ensure systems and procedures are followed consistently
Staff Support & Coordination
- Train and support administrative staff
- Delegate responsibilities and ensure tasks are completed accurately
- Provide feedback and support ongoing team performance
Field Team Coordination
- Work closely with field teams to support scheduling and logistics
- Communicate schedule updates and operational changes
- Ensure field teams have the support needed to perform their work efficiently
Qualifications
- Bachelor’s degree required
- Experience in operations management, office management, or administrative leadership
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Previous experience in the home services industry (restoration, environmental services, HVAC, plumbing, construction, property services, etc.)
- Experience coordinating with teams or managing staff
- Strong organizational and problem-solving skills
- Excellent English communication skills (both written and verbal)
- Comfortable working independently with minimal supervision
- Experience using CRM systems, Google Workspace, and other cloud-based tools
Ideal Candidate
We are looking for someone who is:
- Highly organized and detail-oriented
- Calm and professional under pressure
- Able to manage multiple priorities effectively
- Proactive and solution-oriented
- Comfortable working with both office and field teams
