Operations Manager - High-Growth VC-Backed Startup

Location: Remote (Must work EST hours)
Hours: Full-time (40 hours/week)
Schedule: Monday to Friday, 3:00 AM – 12:00 PM EST
Time Off:

• Observes US Holidays (PH holidays optional with approval)
• Monitored Unlimited PTO (Suggested cap: 14 days annually)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

We’re a fast-growing, Y Combinator-backed startup revolutionizing the way consumer brands manage product quality. Our mission is to bring transparency, efficiency, and innovation to an outdated but critical $30B+ global industry.

Our platform is already trusted by 800+ brands, and we’re helping make consumer products better, safer, and more sustainable—one inspection at a time.

The Role

We’re hiring a hands-on, detail-obsessed Operations Manager to help scale our operational systems, streamline vendor and client interactions, and own logistics across our growing global supply chain.

You’ll be stepping into a critical role—replacing a departing team member—and will be expected to bring energy, structure, and smart thinking from day one. The ideal candidate is startup-tested, highly organized, tech-savvy, and thrives wearing multiple hats.

💡 Please Note: This role is not suited for candidates with only BPO or call center backgrounds. We’re looking for someone who has worked directly inside a startup, understands cross-functional chaos, and is excited to build and scale.

Key Responsibilities

Operations & Process Improvement

• Evaluate and enhance internal workflows (SOPs, SLAs, logistics coordination)
• Collaborate with cross-functional teams to identify and fix inefficiencies
• Own end-to-end delivery of operational projects and client fulfillment

Client & Vendor Management

• Act as the go-to for client communications on operational issues
• Coordinate with international vendors and inspection teams to resolve issues and hit deadlines
• Oversee contracts, vendor relationships, and performance metrics

Tools & Tech

• Use tools like ClickUp, Hubspot, and Excel (macros a plus) to manage tasks and automate workflows
• Report bugs, help streamline tooling, and contribute to product improvement efforts

Admin & Team Support

• Keep detailed records of project statuses, SOPs, and vendor/client interactions
• Assist leadership with operational planning, data analysis, and special projects
• Contribute to team reporting on KPIs like NPS, SLAs, and task completion

Success Metrics

• Fast, clear, and reliable communication (<12-hour response time including weekends)
• High satisfaction from clients and vendors (via NPS or feedback)
• Operational systems and SOPs that scale with the company
• Initiative in reporting and resolving bottlenecks before they become problems

Requirements

What We’re Looking For

Minimum Requirements

• 2+ years of experience in operations, logistics, or project management
• Direct experience in a startup environment is required
• Strong Excel/Google Sheets skills (macros are a bonus)
• Familiarity with ClickUp, Hubspot, Monday.com, or similar tools
• Excellent communication, organization, and problem-solving abilities

Preferred

• Experience working in e-commerce, D2C brands, or supply chain management
• Comfortable juggling diverse projects with minimal hand-holding
• Bonus points for coding skills, technical aptitude, or automation experience
• Chinese language skills or multicultural work experience a plus
• Candidates from BPO or heavily scripted environments are not preferred—we’re looking for autonomous thinkers

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance.