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Gigmo Solutions

Operations Manager

Remote

AI overview

Lead and manage operational strategies and team performance in a fast-paced environment, ensuring effective collaboration and continuous improvement in a unique technical support context.

About Gigmo Solutions Pvt. Ltd. 

 

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia.  Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.  

  

Website: https://Gigmos.com  

LinkedIn: https://www.linkedin.com/company/14543064 

Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download 

 

Role and Responsibilities:  

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation. 
 
 

  • Creating strategies with senior management and develop policies that will correlate with the organization goal.  
  • implementing effective processes and standards.  
  • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
  • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures 
  • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change 
  • You will be responsible for providing guidance to our in-house Management Trainee
  • Should keep a close track of the NSAT Scores and the productivity of the team members
  • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
  • Responsible for management of critical and complex changes wherever applicable  
  • Initiate and drive continuous service improvement plans.
  • Identification and communication of potential risks and dependencies in timely manner to stake holders  
  • Responsible for Performance management, career development and retention of the team members  
  • Should have an innovative and transformational mindset to identify opportunities to optimize processes  
     
     

Qualifications and Experience  
 

  • Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
  • Work Location- Work from Home 
  • Shift Timings - Rotational 
 Gigmo Solutions

Gigmo Solutions builds a global platform that transforms customer support by leveraging a curated gig workforce and advanced AI technologies. Targeting businesses in need of efficient technical support, we deliver solutions that enhance flexibility and significantly reduce costs. As a Microsoft Partner, our multilingual expertise allows us to cater to a diverse range of clients across multiple regions.

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