Operations Manager (Financial Crime)

Who are Yapily

Why we exist, and where we’re headed:

Our Mission: Redefining how the world interacts with value.

Our Vision: A world without financial friction

Our Purpose: To empower everyone to access and move value

At Yapily, we’re building a powerful, scalable, and secure open banking infrastructure that redefines how the world interacts with value.

Our open banking platform powers leading companies, such as Adyen, Intuit QuickBooks, and Google. By delivering payment initiation, bank data access, and pre-built products, we enable businesses to innovate fast and push the boundaries of financial technology.

As an early pioneer of open banking, we’re actively shaping the future of this industry with unrivalled expertise and a relentless focus on innovation.

What we’re looking for

Yapily is looking for a dynamic and personable Operations Manager (Financial Crime) who can help set the operational foundation for an efficient compliance and payment framework as the business looks to scale and grow. 

This role is about operational excellence - turning complex requirements into seamless, scalable workflows.

You are a subject matter expert, experienced in designing solutions for financial services products in a fast moving environment. 

You are skilled in executing and refining efficient workflows for client onboarding, monitoring, and broader payment operations.

You are highly collaborative and solutions focused. 

You are result-oriented and energised by change. 

You will help to foster a collaborative and fun “can do” mindset across the teams you support. 

You are ready to lead from the front, providing hands-on support to the team during peak workloads.

Learn more: https://www.yapily.com/company/about-us

Requirements

Key Tasks …

The key individual will work to deliver in the business the following:

• Operational Guidance: Defining operational strategy for onboarding, transaction monitoring, and payments more broadly. 
• Operational Governance: Acting as the bridge between Legal/Compliance and Operations. Translating global and local regulations into actionable, step-by-step processes to deliver operational outcomes which adhere to these requirements.
• Compliance Product:  Working with Product Compliance to deliver operationally compliant systems which support the operational processes and reduce the need for manual work where possible.
• Operational Excellence: Driving the creation of an Operational Excellence unit, automating 1LoD processes to ensure seamless onboarding and rigorous payment oversight as Yapily grows.
• 1LoD: Own the 1LoD model, ensuring that the operational team is the primary shield against financial crime through rigorous execution of the QA framework.
• Mentorship & Growth: Manage and develop the 1LoD team. Provide clear direction, set high standards for QA accuracy.
• Workflow Oversight: Oversee the daily workflow across all categories (Onboarding, Ongoing Due Diligence, Transaction Monitoring and others) and ensure efficient resource allocation.    
• Reporting & Data Integrity: Develop and maintain a robust internal and external reporting framework, delivering KRIs/KPIs to senior leadership while ensuring the accuracy and timeliness of relevant regulatory filings.

This list is not exhaustive, and there may be other tasks that we ask you to be involved in from time to time. Above all, you are flexible and want to add value wherever you can. You understand that in a start-up, priorities change and we all need to be adaptable. Not only will you be comfortable when asked to input and lead in other areas, but you’ll be comfortable being a self-starter and instigating changes yourself.

For your new role

• You have a minimum of 3 years experience in working in a similar Operational environment, preferably in a fast paced fintech environment.
• You are adept at overseeing 1LoD control frameworks, specifically in optimizing KYB processes and managing the operational complexities of transaction monitoring, tracing, and flow adjustments.
• You are able to manage different stakeholders and report at senior management level on client KPI management, SLA management, and working to ensure the delivery of a smooth service to end users, whether that be direct clients or the end payment service user.
• You are a people-focused leader. You’ve got a great team and you will be warm, honest and genuine on how you lead.
• You love innovation – it’s wired into your DNA. 
• You have exceptionally high integrity. You’ll treat all interactions with the confidentiality, sensitivity and diplomacy they deserve.
• You’re commercially minded – you understand how effective risk management and regulatory compliance can positively impact our products, services and wider business.
• You think outside of the box and are pragmatic. You will bring in and iterate on the experience, skills and knowledge of best practice that you have seen elsewhere. You are always looking for better and cost effective ways to do things.
• You have designed, operationalised and right sized processes to ensure operational excellence.
• You are driven and curious. You ask questions and you strive to understand. 
• You understand that your stakeholders will have different strengths. You’re happy to learn from them and to share your expertise.
• You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle issues.
• You understand the importance of attention to detail and ensuring quality outputs. Everything you produce is of high quality.
• You have a can-do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you.

Benefits

WHAT WE OFFER:

• A competitive salary in a rapidly growing scale-up (EUR 4,000 to EUR 5,000 gross monthly)

• 20 days of public holiday a year
• An additional holiday day after 1 year's service, up to the value of 5 days 
• We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year ‘Nomad Working’ 
• Comprehensive Private Medical Insurance
• £200 annual Learning and Personal Development budget
• Employee Referral Scheme which offers £1,000 per employee referral
• Monthly social budget
• Daily snacks provided in the office
• Dog friendly office

OUR VALUES

We obsess about quality

• Our customers have entrusted us with a critical function in a regulated industry…and we take that responsibility seriously. We always assume ownership and hold ourselves accountable.

We are curious

• Our innovation is powered by our collective growth mindset. We’re lifelong learners who challenge assumptions, experiment, and iterate.

We act with integrity

• We’re guided by our mission and earn and maintain trust by doing what’s right, even when it’s not easy.

We are do-ers

• We reject indifference and agility is our strength. 
• We’re motivated by challenges, and biassed towards action.

We problem-solve together

• We’re diverse people in diverse places, and know the best solutions are born out of collaboration. We win, lose, and learn…together.