To support and drive the embedded operations business with a focus area on excellence in operations management & client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on the UK and Europe.
Operational Management
- To lead on the management of UK and European clients and engagement of business development to grow the embedded consulting practice across the region
- To assist in day-to-day management of embedded consultants and client requirements across EMEA
- Support other Operations Managers with the management of all engagement tasks throughout EMEA and globally as required
- Maintaining and expanding client relationship though collaborating with regional colleagues and clients to identify needs and opportunities to ensure delivery of high-quality work
- Identify and advise on opportunities to improve operations management processes and implementation
- To assist in the implementation of local content strategy for the region
- Promote the link between service lines and embedded consultants to ensure effective lines of communication
- Ensure that embedded consultants are effectively supported by Control Risks
- Responsible for resource management including selection, recruitment, training, contracting and deployment of consultants
- Operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
- Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
- Maximising revenue and profitability of tasks/embedded consultancy engagements
- Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration
Requirements
Essential
- Good commercial experience in a risk consultancy business
- Keen interest in regional affairs
- Developed project management and commercial skills
- Experience in successfully managing client relationships
- Experience in managing people
- Highly developed communications skills – written and verbal
- Developed IT skills (Microsoft Office)
Preferred
- Degree qualification
- Security/Risks consulting qualification preferred
Solutions focussed
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
- Reviews and looks for efficiencies in ways of working
- Constantly seeks innovative ways to improve the services we offer to our clients
- Is prepared to make decisions and effectively implement those decisions
- Translate decisions into effective actions and implements these
- Acts decisively and makes difficult decisions
- Implements plans to ensure objectives are achieved or exceeded; focuses on delivery
- Shows and encourages a determination to achieve high standards
Client centric
- Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
- Anticipates client needs and addresses these
- Provides the best possible services to clients, ensuring the client is at the heart of everything we do
One Firm
- Builds strong relationships thought common goals, individual contribution and support in times of need
- Considers the regional and global implications of what we do in our own areas of responsibility or team/department
Commercial acumen
- Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business
Personal effectiveness
- Operates effectively and with resilience in changing or ambiguous situations, contributes to changing environments, and actively assists those around them to adapt
- Communicates clearly and concisely using language appropriate to audience
- Displays sensitivity to develop constructive relationships with others
- Plans and organises workload of own and others and suggests priorities as necessary
Benefits
Control Risks offers a competitive benefits package
