Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!
About This Role:
We are looking for an experienced Operations Manager to lead our Data Team within the Central Operations unit. This role is responsible for overseeing a team of Operations Specialists conducting content research and ensuring the accuracy and quality of data listings on the Cialfo platform. The Operations Manager will drive cross-functional collaboration with Product, K12, University, and Engineering teams to ensure that platform data is visually structured, up-to-date, and easily consumable by users.
The ideal candidate will have experience with web-monitoring, crawler, and scraping tools and should be able to leverage AI to automate and optimize manual and repetitive tasks.
What You Will Be Doing:
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Data Management & Content Quality Assurance:
- Supervise and guide a team responsible for content research and data listing updates.
- Ensure the accuracy and timeliness of university and course-related information on the platform.
- Oversee data extraction from university websites and third-party sources to maintain up-to-date listings.
- Perform quality checks (Micro QC and Macro QC) to ensure data integrity and correctness.
- Implement strategies to improve the fill rate and completeness of global university data.
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Cross-Functional Collaboration:
- Partner with Product, Engineering, K12, and University teams to maintain data accuracy and usability on the platform.
- Work closely with the Engineering team to create and monitor tickets for platform updates and data enhancements.
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Automation & AI Implementation:
- Identify and implement AI-driven automation to reduce manual and repetitive tasks.
- Utilize web-monitoring and scraping tools to track changes in university and course-level data.
- Drive process improvements by leveraging technology to enhance data extraction and verification.
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Direct Apply (DA) Program Management:
- Ensure updated course details, application fees, English Language Proficiency (ELP) requirements, GPA requirements, and deadlines for DA and Non-DA universities.
- Oversee data mapping and verification for UK universities using UCAS data.
- Track and update application deadlines for Common App universities and global institutions.
- Monitor web-based data alerts and proactively conduct in-depth research on universities not covered by automated web monitoring tools and Ensure timely updates.
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Request & Issue Management:
- Handle data change requests received via CRM/ Airtable and ensure timely processing. Communicate status updates to stakeholders.
- Coordinate with the Engineering team to resolve platform-related data updates.
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Other Responsibilities:
- Maintain and update question libraries for Direct Apply universities and partners.
- Update QS rankings for university profiles.
- Review and enhance global database consistency for country, state, and city details.
- Oversee improvements in SAT/ACT score updates for NCES-listed universities.
About You
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Qualifications
- Bachelor's degree in any discipline.
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Experience
- 9+ years of overall work experience, including 5+ years in research, data management, content listings, or similar fields.
- 3+ years of experience in team leadership or supervisory roles.
- Background in the education industry or EdTech is highly preferred.
- Proficiency in web monitoring, crawlers, scraping tools, and AI-driven automation.
- Strong expertise in data management, content research, and quality assurance.
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Skills
- Excellent cross-functional collaboration and project management skills.
- Experience working with large datasets, ensuring accuracy and consistency.
- Proficiency in MS Office 365, with strong Excel and presentation skills.
- Familiarity with Airtable is a plus.
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Qualities:
- Strong analytical and problem-solving skills.
- Experience with data extraction and web-scraping tools.
- AI-driven automation and process optimization.
- Attention to detail and quality assurance.
- Project and stakeholder management.
- Excellent communication and leadership skills.
