We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.
Key Responsibilities:
Lead and manage the department to ensure efficient operations
Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities
Drive initiatives to enhance the knowledge base within the teams
If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.
Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.
Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems.
Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.
Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide.
Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets.
Oversee departmental systems automation to enhance efficiency and accuracy.
Establish and maintain operational customer relationships with new and existing clients.
Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota.
A good level of numeracy and literacy to confidently present to colleagues.
Relevant industry qualifications
3+ Years experience
Proven experience as an operations manager, ideally in the Dover port area.
Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite.
Use & understanding of port linked inventory systems + GVMS.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Detail-oriented with a commitment to accuracy.
Ability to work independently and as part of a team.
A customer-focused mindset and a dedication to providing exceptional service.
Proactive and confident.
Completes personal goals (Agreed with line manager).
Relevant industry qualifications
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Manager Q&A's