Operations Manager

Role Summary

As an Operations Manager, you will play a key role in driving operational excellence and ensuring alignment between global operations and business objectives. You will collaborate closely with cross-functional teams, business leaders, and external partners to optimize processes, manage resources, and deliver efficient, compliant, and high-quality operations.

This is an exciting opportunity to lead impactful initiatives, mentor emerging leaders, and contribute to a mission-driven organization focused on continuous improvement and sustainable growth—while operating with a high degree of autonomy.

Key Responsibilities

Operational Leadership

• Oversee Global Operations within defined domains in Nepal, ensuring alignment with business goals.
• Drive cross-functional operational excellence and continuous improvement initiatives.
• Mentor and support junior team members and operational leads to strengthen execution capabilities.
• Champion Operations OKRs, fostering ownership and accountability across teams.

Business Partnership

• Act as a trusted advisor to the Country Manager and leadership team on operational risks, opportunities, and strategy.
• Build strong cross-functional relationships to influence decisions and support enterprise objectives.

Travel Management

• Manage global travel strategy, ensuring policy compliance, cost optimization, and sustainability.
• Oversee vendor performance, contract management, and travel risk mitigation.

Facilities Management

• Lead facility operations in Nepal, ensuring efficient, compliant, and sustainable work environments.
• Oversee maintenance, space planning, asset management, and day-to-day operations.
• Develop preventive maintenance plans and sustainability initiatives.
• Ensure compliance with health, safety, environmental, and statutory regulations; lead audits and corrective actions.
• Manage vendor contracts to ensure quality, cost efficiency, and reliability.
• Lead facility projects (renovations, relocations, upgrades) with minimal disruption.
• Act as the point of contact for audits, compliance, and operational reviews.
• Collaborate with landlords, vendors, and stakeholders for seamless operations.
• Support business continuity planning and infrastructure risk management.
• Design and oversee a global F&B strategy to enhance employee experience and culture.

Events Management

• Lead planning and execution of global and executive events aligned with company culture.
• Define and track KPIs to measure event effectiveness and ROI.

Budget & Cost Management

• Manage operational budgets, forecasting, and financial reporting.
• Identify cost-saving opportunities while maintaining quality and compliance.

Culture & Compliance

• Model and embed the organization’s Culture Code in operational practices.
• Ensure compliance with InfoSec, legal, and internal control requirements.

Team & Performance Management

• Lead teams through change, building resilience and accountability.
• Drive performance management, succession planning, and continuous development.

Requirements

Competency Requirements

• Strong expertise in facilities management, maintenance, and repair.
• Knowledge of security systems, access control, and safety compliance.
• Understanding of health, safety, and environmental regulations.
• Experience in vendor negotiation, contract management, and performance monitoring.
• Ability to optimize space utilization and workplace planning.
• Competence in sustainability, energy management, and cost efficiency.
• Strong stakeholder management, communication, and coordination skills.
• Data-driven problem-solving and decision-making ability.
• Proven leadership skills with the ability to guide and influence teams.
• High integrity, attention to detail, and commitment to operational excellence.
• Ability to manage emergencies and ensure business continuity.

Experience Requirements

• 2+ years of experience in an Operations Manager (or similar) role.
• Experience managing teams of at least 2–3 members

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!