Operations Manager

As a member of the SMT as Operations Manager your main duties and responsibilities include:

• Developing, improving, and implementing operations plans to meet company goals
• Managing the day-to-day operations, establishing company policies, implementing necessary changes, and adhering to compliance procedures, laws, and regulations
• Manage all direct reports building strong relationships around the values of the company:
  • Setting and managing KPIs
  • Field Accompaniment
  • Time sheets (to reduce overtime claimed)
  • Training and development planning
• Providing all necessary reports, assisting leadership in goal setting, and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace
• Managing finances, developing, monitoring, and analysing the departmental financial reports
• Creating financial plans for increasing revenue and margins in the Operations Team
• Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management
• Creating operation strategies to minimise stock losses, implementing initiatives to reduce company costs, and increasing employee productivity
• Develop and build all processes and procedures for an EV Charge Point Installer and Operator
• Develop and manage the annual operations budget
• Develop and build a sub-contract network of suitable organisations for Civil Engineering works and electrical installations in certain geographical locations
• Ensure the continuous improvement of electrical procedures, standard operating procedures, Lean and problem-solving initiatives.
• Ensure the continuous improvement of the electrical employees through performance review and development planning
• Evaluation and onboarding of suitable charging hardware suppliers and partners and the regular review of our current charging hardware suppliers
• Resolve customer issues in a timely, efficient, and cost-effective manner, projecting a professional and customer-friendly attitude.
• Manage the necessary administrative records and controls to protect the interests of the company and the customer, to include prompt and accurate invoicing.
• Create and review estimates for final pricing and approval as required.
• Ensure that the electrical team has the technical ability to support all sales efforts.
• Determines and promotes company goals, strategies, products, services, and achievements to key internal and external stakeholders.
• Establishes directions and leads the development of short and long-term operation’s strategies and objectives.
• Assist in the strategic planning, vision, and business planning of the company.
• Comply with all Health & Safety protocol
• Comply with all company policies and procedures
• Oversee small works and estimating function
• Produce and monitor site specific, risk assessments and method statements in line with H&S legislation
• Establish and maintain ongoing client relationships, identify opportunities for future opportunities
• Manage delivery of projects, within budget requirements, with a target to maximise profit through subcontractors and labour control
• Liaise with clients representative on site, to coordinate all site activities, ensure installation team attend all induction courses
• Manage ongoing workload informing all relevant departments if there is a delay, or difficulties which may adversely effect, the delivery, cost or quality of the project
• Any other reasonable requests which your line manager may require
• Act as a conduit between operations and the commercial sales team, building a strong and close working relationship with the Commercial Sales Team
• General administration tasks that are required to meet the needs of the business
• Uphold the company way and live our values day in day out

Essential

• High attention to detail
• Knowledge Microsoft Office – Excel and Word
• Excellent organisational skills
• Strong communication skills – both written and verbal
• Ability to work well independently and with team members
• Ability to focus and work in a fast-paced environment

• Positive and can-do attitude
• Problem solver
• Excellent organizational and multitasking skills
• A team player with high level of dedication

Desirable

• Previous experience in an admin role would be advantageous
• Previous experience in EV charging would be advantageous

Salary 45k to 60k DOE