Operations Manager

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations.  We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve. 

We are looking for a Operations Manager to join our team! 

How You'll Make a Difference: 

The Operations Manager will be responsible for driving operational excellence in alignment with the market strategy. By collaborating closely with leadership, the Operations Manager will align priorities, prepare actionable insights, and foster clarity across teams. Acting as the Marketing Champion for the GA Market, they will ensure development, production and inventory of locally relevant, up-to-date materials that effectively engage members and communities. Through diligent monitoring of KPIs and leveraging data for continuous improvement and strategic planning, they will strengthen operational efficiency and support quality initiatives aligned with HEDIS, CMS, and NCQA standards. Additionally, this role will serve as a critical liaison across internal teams and external partners, ensuring smooth administrative operations and cohesive stakeholder communication.

Why Arkos? 

• Great Benefits! 
  • Employer-paid Medical, Dental and vision premiums at no cost to you  
  • Employer-paid Short-Term Disability premiums at no cost to you 
  • Employer-paid Life Insurance premiums at no cost to you 
  • Employer matching 401(k) 
  • 15 days annual combined sick/vacation during your first year 
  • 10 paid holidays 
  • Your Birthday off! 

• We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!  
• We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today! 

Essential Duties and Responsibilities: 

• Collaborate with leadership to facilitate decision making and ensure effective executives of market initiatives, including by not limited to, chronic disease management, preventative care, and care transition
• Prepare materials and insights for key meetings, ensuring alignment and clarity across leadership
• Serve as a Marketing Champion for the GA Market, by collaborating with the corporate marketing team to ensure materials are up to date and tailored to local market needs, supporting effective member and community engagement
  
• Monitor KPI’s to assess market effectiveness
• Develop and implement standard operating procedures (SOPs) to support care coordination, and patient engagement
• Utilize data to drive continuous improvement and support strategic planning
• Serve as a liaison between internal teams, provider partners, and external stakeholders
• Support quality improvement initiatives aligned with HEDIS, CMS, and NCQA standards
• Ensure administrative processes run smoothly by serving as market lead for facilities, technology, and other vital areas
  

Qualifications and Skills: 

• Bachelor’s in healthcare administration, business administration, or related field
  
• At least 3 years of experience in healthcare consulting, strategic planning, operations management, or project management
• Experience working in population health or value-based healthcare
• Knowledge in healthcare operations, CMS quality measures, and provider management
• Language & Communication Skills: excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients.
• Decision Making: strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment
• Computer Skills: able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite,
• Problem Solving: strong analytical and problem-solving skills
  

Preferred Qualifications and Skills: 

• Prior experience working in start-up or early-stage companies
• Prior experience in marketing to members/patients
  

What's Next?  

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call! 

Please feel free to forward this opportunity to someone you believe might be a good fit! If hired, you could be eligible for a referral bonus!

Must complete our Culture Index Survey.

Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health