Operations Manager

LOCATION: London

CONTRACT: Permanent

SALARY: £43,000+ 5% Uplift On Salary Upon Successful Completion of Probation| Benefits Package

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

We are currently recruiting for an operations Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail, Transport, Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare and Education.

An experienced Operations Manager is required to oversee the delivery of cleaning, hygiene, waste management and other contracted services across client sites. The role ensures operations are delivered efficiently and effectively, meeting client expectations, contractual requirements and organisational standards.

KEY RESPONSIBILITIES

· Manage contracts in line with company policies and procedures

· Ensure KPI’s are delivered in line with SLA’s

· Ensure consistently high standards of cleanliness, hygiene, waste management and security services

· Oversee Cleaning operations, rota management, incident reporting and communication

· Control staffing levels, rosters, payroll and on-site resources

· Produce budget forecasts and monthly financial reconciliations

· Monitor quality and performance standards, resolving non-compliance issues promptly

· Provide professional operational support and effective leadership to site-based teams

· Maintain strong communication, motivation and engagement across site operations

KEY REQUIREMENTS AND EXPERIENCE

· Proven experience in operations, contract or facilities management, with in-depth industry knowledge desirable

· Strong knowledge of cleaning industry standards (including BICSc) and Health & Safety regulations, with cleaning industry experience desirable

· Demonstrated experience delivering high standards of cleanliness and hygiene

· Experience in budget forecasting, cost control and financial management

· Strong analytical, problem-solving, and stakeholder management skills, with Lean / Six Sigma training desirable

· Proficient in performance monitoring, reporting systems and IT applications

· Excellent communication skills with strong attention to detail and record keeping

· Sound business acumen with a strong commitment to compliance and best practice

· Knowledge of ISO standards or similar compliance frameworks

· Health & Safety qualification (IOSH), with additional professional training desirable

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.