Operations & Maintenance Technician

About Box Power:

BoxPower is on a mission to provide clean, reliable, affordable energy ANYWHERE. BoxPower’s ecosystem of software and hardware solutions optimize performance and accelerate the deployment of renewable microgrids across the United States. BoxPower’s microgrids offer immediate savings over line hardening, upgrades, and maintenance in remote areas. Our fire-safe systems provide a resilient permanent energy supply to replace traditional utility lines. We work with community groups, public utilities, and commercial/industrial companies to ensure everyone has access to safe, clean, reliable energy. 

About the role:

The Operations and Maintenance Technician (OMT) play a crucial role in our rapidly growing company. The OMT will focus on operations, maintenance, monitoring, and troubleshooting of our renewable microgrid systems. BoxPower is seeking an energetic, organized, flexible candidate, who is eager to learn and multi-task in a fast-paced environment in a rapidly growing company. The OMT will be part of a team responsible for ensuring the optimal performance and reliability of our remote microgrids through performing preventative/proactive maintenance, active monitoring, pre. The OMT’s role is vital in upholding our successful track record of near 100% reliability, while advancing our mission of providing clean and cost-effective energy solutions.  

This role reports to the Sr. Service Operations Manager. This role has no direct reports. This role is based “in-office”
locally at BoxPower HQ in Grass Valley, CA and blended with travel ~50% of the time to scenic remote sites across the Western US. Transportation, accommodation and per-diems are covered as part of travel.

Key Responsibilities

1. Operations and Maintenance:
   1. Lead the monitoring team in oversight of our client-contracted microgrid systems.
      
   2. Understand nuances of each system’s operations and proactively identify potential issues. Formulate strategies with field services/engineering teams for corrective actions.   
   3. Identify areas for continuous improvement of processes, methods and responses times.  
   4. Aim to uphold our 99.7% power reliability record and department profitability.  
2.  System Maintenance: 
   
   1. Coordinate and conduct routine maintenance checks (typically bi-annual) on microgrid systems to identify and address any potential issues with Inverter, PV, BESS, Generator, Structural, Mechanical systems.   
   2. Lead annual diagnostic tests to confirm guaranteed capacities and optimize system performance and efficiency. 
      
   3. Collaborate with service/engineering teams to implement preventive maintenance programs as needed. 
      
   4. Be the primary liaison, coordinator with 3rd party service providers/partners.   
3. Documentation:  
   1. Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs. 
      
   2. Lead the generation of work orders, hazard analysis, field service reports, incident reports and performance reports.
   3. Manage/improve our documentation tracking system.    
4. Troubleshooting:  
   1. Respond promptly to service calls/alerts
      when on-call and troubleshoot issues related to microgrid systems. 
      
   2. Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently. 
      
   3. Be able and willing to mobilize or assist in providing on-site support to resolve complex technical challenges.   
5. Customer Support:  
   1. Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction. 
      
   2. Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner. 
   3. Assist in vetting and developing service partner relationships. 
6. Installation and Commissioning:  
   1. Assist
      as needed in the installation and commissioning of microgrid components, including solar panels, energy storage systems, generators and control software/hardware.  
7. Collaboration:  
   1. Collaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience. 
      
   2. Provide feedback to the development team based on real-world experiences in the field. 
      
   3. Ensure compliance with industry standards, safety regulations, and project specifications during installation processes.

Skills and Qualifications:
 

• Technical diploma or degree in electrical engineering, renewable energy, or a related field.  

• Experience in the maintenance and troubleshooting of electrical
  systems.  

• Knowledge of AC & DC electrical systems, power electronics, and Modbus/Canbus devices/control systems.  

• Understanding of renewable energy technologies, including solar PV, battery energy storage, generator systems.   

• Computer software competence with Microsoft 365, Cloud-based project management software, real-time communications tools,  

• Working knowledge in navigating/configuring LAN/WAN/Networking is a plus.   

• Strong analytical and problem-solving skills.  

• Excellent communication and interpersonal skills.  

• Ability to work independently and in a team-oriented environment.  

• Willingness to travel to various project sites as needed.  

• Certifications (desired):  

• NABCEP Solar PV Installer Certification.  

• Certified Energy Manager (CEM).  

• Relevant safety certifications (OSHA, NFPA, First Aid, etc.).