Operations Lead (with Vendor Management experiences) - (Wellness Company)

Work Arrangement: Fully remote

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST (flexibility for urgent needs outside standard hours)
Job Type: Independent Contractor, Full-time.
Salary Range: Based on experience, to be discussed during the interview

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

The Company is a wellness company dedicated to developing advanced functional nutrition solutions. Their flagship product, Aonic Revive, combines magnesium and electrolytes to deliver natural energy with exceptional taste, aiming to enhance daily well-being. Aonic emphasizes precision-powered wellness, all-in-one simplicity, and community-driven progress in their approach to health

Role Overview

As an Operations Specialist, you’ll play a crucial role in the entire Operations and vendor management processes. This role is ideal for someone passionate about building strong relationships, ensuring smooth operations, and contributing to the company's growth by sourcing top talent and reliable vendors.

Key Responsibilities:

1. Talent & Vendor Management (40%)

A. Vendor Research & Relationship Building

• Research and evaluate vendors such as production companies, co-packers, labs, and agencies.
• Conduct preliminary vendor interviews and assist in partnership coordination.

B. Sourcing & Screening

• Source qualified clinical and non-clinical candidates via LinkedIn and other platforms.
• Conduct preliminary interviews to assess alignment and readiness.
• Collaborate with internal teams to advance top candidates.

2. Operational and Financial Support (30%)

A. Expense & Payment Coordination

• Execute wire transfers and process vendor/client payments.
• Label and organize expenditures accurately for finance tracking.

B. Tool & Systems Maintenance

• Keep operational records up to date across platforms.
• Support in organizing and maintaining CRM, documentation, and internal databases.

3. Client and Customer Interaction (10%)

A. Inbox and Ticket Management

• Respond to customer or patient emails and tickets.
• Maintain a helpful, solutions-oriented communication tone.

4. Executive & Project Support (20%)

A. Leadership Team Assistance

• Provide administrative and research support to leadership.
• Help coordinate internal projects, calls, and schedules.

Requirements

Must-Haves

• 2-3 years of experience in Operations, Vendor Management, or Customer Support
• Strong research and analytical capabilities
• Excellent English communication skills (neutral accent preferred)
• Tech-ready with access to reliable laptop (MacBook or equivalent)
• Strong organizational skills and attention to detail
• Proactive, dependable, and able to manage multiple tasks independently
• Familiarity with Google Workspace and Slack
• Flexibility to work PST or EU hours depending on team needs

Nice-to-Haves

• Experience in sales, finance, or entrepreneurship
• Previous work with automation tools or AI platforms
• Prior experience using: Rippling, QuickBooks Online, Carta, Bex, Figma
• Interest or background in startup environments
• Familiarity with vendor ecosystems in production or CPG
• Prior exposure to CRM tools or customer support platforms

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. PreScreening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding