Bjak 專注於為人們提供可負擔且可持續的金融服務。Bjak 總部位於馬來西亞，是東南亞最大的保險入口網站。我們的主要入口網站 Bjak.com幫助數百萬人找到最具價值且覆蓋範圍最廣的保險單。我們在技術方面的投資，例如自訂 API、區塊鏈、交易系統和數據科學，旨在使先前無法接觸或難以理解的金融服務變得容易獲取。
我們的核心優勢在於駕馭最複雜的法規和環境，創造出一些世界上最具創新性的產品。例如，我們是全球首個簡化並提供投資連結壽險和健康保險在線平台，並提供即時與代理人交談的服務。
工作職責:
- 制定並實施支持公司目標與增長策略的運營計劃。
- 監督日常運營任務，如客戶服務卓越與業務流程，確保工作流程順暢且高效。
- 領導、指導並支持運營團隊，營造協作且積極的工作環境，促進員工成長與發展。
- 發現流程改進機會，並實施最佳實踐，以提高效率並降低成本。
- 與跨部門團隊協作，促進一致性，確保整個組織達成運營卓越。
- 監控關鍵績效指標（KPIs）與數據，以評估團隊進度並確定改進領域。
- 與供應商與合作夥伴建立並維持穩固的關係，以支持運營需求並達成業務目標。
- 了解行業趨勢、市場變化與法規要求，以指導團隊的戰略決策並降低風險。
資格要求：
- 具備強大的組織能力、分析能力與注重細節的思維，專注於團隊成功與達成成果。
- 具備主動積極的專業態度，承諾追求運營卓越，並具備責任感、擁有感與團隊合作精神。
- 精通 Microsoft Excel、PowerPoint、Google Sheets 及 Google Slides。
- 擁有商業管理、運營管理或相關領域的學士學位；具備 MBA 等高級學位者優先。
- 有領導、激勵與啟發團隊達成高效能與成功的經驗。
- 具有在快節奏、動態環境中推動成果的經驗，同時專注於品質與客戶滿意度。
福利：
- 快速變化的、有挑戰性且獨特的商業問題
- 為你的職業發展提供強大的學習和發展計劃
- 國際化的工作環境和扁平化的組織結構
- 具競爭力的薪資
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Responsibilities:
- Develop and implement operational strategies that support the company's goals and growth objectives.
- Oversee daily operational tasks such as customer excellence and business process to ensure smooth and effective workflows.
- Lead, mentor, and support the operations team, fostering a collaborative and positive work environment that encourages growth and development.
- Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce costs.
- Collaborate with cross-functional teams to promote alignment and ensure operational excellence across the organization.
- Monitor key performance indicators (KPIs) and metrics to assess team progress and identify areas for improvement.
- Build and maintain strong relationships with vendors and partners to support operational needs and achieve business objectives.
- Stay informed on industry trends, market changes, and regulatory requirements to guide the team’s strategic decisions and mitigate risks.
Requirements:
- Strong organizational, analytical, and detail-oriented mindset with a focus on team success and achieving results.
- A proactive and professional approach with a commitment to operational excellence, ownership, accountability, and teamwork.
- Proficiency in Microsoft Excel, PowerPoint, Google Sheets, and Google Slides.
- Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degrees such as an MBA are beneficial.
- Proven ability to lead, motivate, and inspire a team to high performance and success.
- Experience in driving results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.
Benefits:
- Exposure to challenging and unique business problems in a dynamic environment.
- Strong learning and development opportunities for career growth.
- Collaborative international work environment with a flat organizational structure.
- Competitive salary and benefits package.
- Flexible working hours and arrangement, with a casual work attire policy.
